ICT Service Delivery Support Officer

2 weeks ago

Canberra, ACT, Australia face2face Recruitment Full time

*Closing Date: 24 May 2024, 5:00 PM

face2face reference:
Location: Canberra, ACT
Hours: Full-time
Contract length: 12 Months Contract + Up to 30 June 2027 (Pending approval)
Entry requirements: Australian Citizenship + Must have Negative Vetting 1
Pay range: $75.00 to $85.0 Hourly, inc super

About the role:

The IT Service Management (ITSM) team are responsible for ensuring that all teams involved in the support of technology at the Agency are empowered using the ITIL framework to deliver customer focused, trusted, and reliable ICT services.

As the ICT Service Delivery Support Officer, you will be reporting to the ITSM Manager and supporting the ongoing delivery of core ITSM processes, including but not limited to Incident, Problem, Change and Knowledge and Continual Service Improvement Management. There will be a requirement to work across the different disciplines, allowing for a spread of knowledge and for individuals to continually contribute to the improvement of each process.

Team members will act as process consultant to other IT teams, providing process education and advice as required.


Duties

  • Assist with the management and improvement of Information Technology Infrastructure Library (ITIL) processes within the Service Delivery teams
  • Assist with setting priorities for the work area, maintain team cohesion, and ensure quality of outputs
  • Drive Continuous Improvement, promote best practice, build strong partnerships, and facilitate timely communication
  • Contribute to the development of team objectives for short term tasks and strategic planning for longer-term initiatives
  • Perform research and analysis to make decisions that involve complex or escalated issues, longer-term planning and liaison with other sections on policy, project or operational issues

Required experience/skills

  • Knowledge of the Information Technology Infrastructure Library (ITIL) practices
  • Exposure to IT Service Management (ITSM) principles, methodologies and procedures
  • A service management attitude, with commitment to quality standards and continuous improvement
  • Analytical skills and a structured, methodical approach
  • Evidence of the ability to manage complex issues with IT services

If this sounds like the role for you, and you'd like to learn more, click apply now. f2f Recruitment team will be happy to assist you.

Urvish Kahar

Excited about this role but don't believe your experience perfectly matches all job specifications? Why not examine your transferable skills? If they position you as a strong, quality candidate, it's well worth applying for the position. Read more on transferable skills:

#APS

*Thank you for your interest in this position with face2face Recruitment. Our advertisements automatically stay live for 30 days, even if the position is filled beforehand. Should you find this role closed, not all is lost. If you submit your resume to us as a general expression of interest, we will consider you for other positions that suit your talent and experience. We may well have current positions to fill and will certainly consider you for future suitable roles. Submitting your resume has the added bonus of getting your name in the mix for opportunities we fill without even advertising. All you have to do is send your resume to

APS

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