ICT Service Delivery Support Officer

2 weeks ago

Canberra, ACT, Australia Compas Pty Ltd Full time
  • Canberra based role offering flexible working conditions
  • Long term contracting opportunity with extensions until July 2027
  • Federal Government contracting opportunity - Must have at least Negative Vetting 1

We are recruiting a ICT Service Delivery Support Officer on behalf of a Federal Government Department that provides support to the Prime Minister, the Cabinet, portfolio ministers and Assistant Ministers to improve the lives of all Australians.

Key Responsibilities

  • Assist with the management and improvement of Information Technology Infrastructure Library (ITIL) processes within the Service Delivery teams
  • Assist with setting priorities for the work area, maintain team cohesion, and ensure quality of outputs
  • Drive Continuous Improvement, promote best practice, build strong partnerships, and facilitate timely communication
  • Contribute to the development of team objectives for short term tasks and strategic planning for longer-term initiatives


Required Skills and Experience

  • Knowledge of the Information Technology Infrastructure Library (ITIL) practices
  • Exposure to IT Service Management (ITSM) principles, methodologies and procedures
  • Evidence of the ability to manage complex issues with IT services
  • Experience working in an IT operational environment

PLEASE NOTE: Only Australian Citizens with a current NV1 Security clearance need apply, your application will not be reviewed otherwise.

How to Apply:
To register interest in this role, simply send in your CV by following the link below. If you have any questions about the role, please contact Eric on

About Compas:
Compas Pty Ltd is a Canberra based wholly Australian owned, medium-sized Information Technology Services Company since 1987. We specialise in the provision of permanent, contract and temporary recruitment services.

YOUR APPLICATION WILL BE TREATED WITH THE STRICTEST CONFIDENCE

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