Deskside Services Administrator

2 weeks ago

Sydney, New South Wales, Australia Epiq Systems, Inc. Full time
It's fun to work at a company where people truly believe in what they are doing

Job Description:

Job Summary:

Job Responsibilities:

  • Manage the process of imaging, deploying, supporting new desktop and laptop systems
  • Document work processes
  • Participate in the management of the deployment environment
  • Participate in support queues to resolve issues
  • Assist with equipment moves for users and sites
  • Support for mobile devices
  • Assist in the creation/deactivation and ongoing management of Active Directory objects
  • Participate in on call support rotation
  • Participate in assessment of new technologies and their integration into a production/support environment
  • Performs other tasks, as assigned by the Director of Corporate IT, as well as working with other departments as needed

Job Requirements:

  • Ability to assess a problem and to coordinate and execute solutions
  • Strong organizational and time management skills; ability to handle multiple tasks and projects simultaneously
  • Strong analytical and statistical skills
  • Strong verbal and written communication skills
  • Strong organizational and time management skills; ability to handle multiple tasks and projects simultaneously
  • Ability to integrate into a team environment and lead projects when required
  • Ability to pick up new technologies quickly and create standardized procedures
  • Demonstrate resourcefulness and ability to overcome obstacles
  • Ability to work flexible hours as required
  • A+ Certification or 12 years extensive PC hardware experience (laptop maintenance/repair a plus)
  • Network+ Certification or 12 years of X86 server hardware experience 12 years of Microsoft Active Directory Administration
  • MTA or MCSA in supported Windows workstation and server solutions 2 4 years of Desktop Support (OS/Application), preferably in a mid to large sized environment
  • Strong experience providing user support for current MS Office Applications/Solutions
  • Strong experience documenting build standards, and generating user facing documentation and HOW TOs
  • Basic understanding of IP networking
  • Experience with a 24x7x365 Environment a plus
  • Experience with Storage/Retention environments a plus
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us

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