Level 1 System Admin

2 weeks ago


Sydney, New South Wales, Australia Curtis Partnership Full time
Exciting New Opportunity

  • Expanding MSP
  • North-West Sydney Location
  • Exciting New Opportunity
  • Expanding MSP
  • North-West Sydney Location

About the Company:
Our client is an expanding MSP (managed services provider). Here, your unique talents will make a significant impact Aussie business. They pride themselves on a culture that fosters innovation and teamwork, helping their team and clients thrive.

Key Responsibilities:

  • Provide personalised 1st level enduser support tailored to client needs.
  • Collaborate within a team to ensure the delivery of highquality IT solutions.
  • Undertake additional adhoc responsibilities that may evolve with changes in the business.
  • Generate Knowledge base articles and process documents as needed.
  • Proactively identify and eliminate root causes through the problem management process to reduce incident volume.
  • Conduct basic network troubleshooting and fault finding.
  • Coordinate with third parties to facilitate repair work for onsite deskside equipment.

Qualifications and Skills:

  • 612 months of handson experience in IT support.
  • Technical proficiency in troubleshooting hardware, software, and network issues.
  • Familiarity with Windows and MacOS operating systems.
  • Strong communication and interpersonal skills.
  • Ability to prioritise and manage multiple tasks in a fastpaced environment.
  • Basic knowledge of IT security best practices.

Education:

  • Diploma or degree in Information Technology or related field (highly desired)


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