Customer Service Coordinator
6 days ago
FULL TIME WORK
- GROWING COMPANY
- GREAT WORKING ENVIRONMENT
ABOUT THE ROLE:
The primary purpose of this role, located in Wetherill Park for a major Mattress manufacturer, is to provide exemplary customer service solutions and ensure the best customer service experiences possible.
Incoming service:
Direct customer communication and making arrangements relevant to customer requirements, receiving and actioning telephone calls, scheduling repairs, co-ordinating with internal functions such as Production and Despatch, maintaining response times
Repairs and Returns:
Ensure compliance with internal Company protocols relating to repair, replacement or other outcomes which foster a positive customer experience
Administration:
Schedule customer visitation and related activities, maintain relevant customer service records using Excel, Outlook and other methods and generate reports of customer service activities and status
ABOUT YOU:
This role covers every Customer Service activity and as a consequence, you will need to have the following skills and/or experience:
- Customer service experience in manufacturing or retail industry
- Well organised, attention to detail and accuracy
- Strong time management skills
- Strong verbal and written communication skills
- Strong rapport / relationship building and communication skills
- Ability to communicate at all levels openly and honestly
- Possess strong negotiation skills
- Possess strong knowledge in manufacturing equipment, various manufacturing capabilities and other opportunities
- Ability to continually seek to improve customer service levels to all customers
- Ability to drive employees to have a customer focus regardless of key accountability
- Ability to associate all operational tasks with the customer in mind
- Results orientated and highly motivated to succeed and exceed expectation
- Possess very strong ability to multi task and an excellent ability to plan and organise
- Possess a positive attitude approach in all situations facilitating team resolution to problems
- Be able to review problems and resolutions that reflect all elements of operational requirements without compromising the customer experience
Successful applicants will need to:
- Demonstrate the legal right to work in Australia
- Provide a satisfactory police check
- Undertake a preemployment medical examination
Only shortlisted applicants will be contacted further.
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