Customer Service
1 week ago
- Conveniently located in Wetherill Park with onsite parking
- Salary $65k plus super
The Company.
With continuous growth on the cards, locations in over 100+ countries and orders up to 39,000 per day in peak season this leading designer, manufacturer and distributor is a leader in the field and their Australian operation is experiencing consistent growth.
The Job.
Reporting to the Customer Service Manager your role will encompass:
- Processing credit notes
- Confirming orders processed
- Use Excel daily to double check orders and check for any anomalies
- Occasional face to face meetings with key account clients
- Work with the purchasing team and demand planner to guarantee stock for key clients
- Coordinate with the logistics team in relation to deliveries and customer range availability
- Assist the sales team with adhoc duties
You.
To be successful in this role you will have:
- Solid Customer Service background with a keen eye for detail, an inventory or order processing background would be an advantage but not essential
- Intermediate Excel and a flair for picking up anomalies
- An exceptional customer service approach with a genuine desire to provide exceptional service levels
- Experience processing customer orders for key clients along with the ability to build, maintain and develop client relationships
- A genuine desire to help customers and manage expectations around stock availability and delivery
- Knowledge or will to learn the end to end commercial sales process
- A positive attitude and a willingness to help other team members
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