Customer Service Officer

2 months ago


Wetherill Park, Australia Sika Full time

Company Description

Sika Australia Pty Ltd is a well-established industry leader in the manufacturing of construction chemicals servicing Construction, Industry, Marine & Mining divisions across Australia.

We are a Global Organization with subsidiaries in over 100 countries around the world, we manufacture in over 400 factories with over 33,000 employees & an expanding team across Australia.

**Job Description**:

- Answer and respond to inbound phone calls regarding resolving customer issues, delivery times, quotes, general/first level technical product information, samples, and other general enquiries.
- Order entry on SAP.
- Process invoices and credits.
- Customer support and enquiries.
- Liaise with freight providers for delivery coordination.
- Provide assistance to Sales and Logistics teams.

**Qualifications**:

- Previous experience within Customer Service/Call Centre or similar role.
- Have a strong understanding of Customer Service principles.
- Be self-motivated, quick leaner, with a can do attitude.
- Have excellent interpersonal / communication skills and attention to detail.
- Have excellent computer skills / administrative skills.

Additional Information

As a market leader, Sika Australia understands and recognizes the contribution employees make to the success of our business.

In return for your experience and commitment, you will be rewarded with,
- A competitive salary package.
- A supportive working environment with a strong, positive company culture
- We invest in our employees - you will be provided with all relevant training and development.

**Diversity and inclusion are at the heart of our culture. We're committed to continually increasing the diversity of our workforce. We actively encourage all people to apply**

**_Disclaimer - Sika Australia does not accept unsolicited agency resumes. Sika Australia is not responsible for any fees related to unsolicited resumes._



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