Customer Service Assistant
1 week ago
Immediate Start:
-
Monday
Friday (Day shift):
Wetherill Park
Our client is a leader in the
furniture industry and is looking for an experienced
Dispatch Officer with exceptional
customer service skills.
Key details;
- Answering enquiries from customers and internal staff regarding delivery issues
- Provide knowledgeable, courteous and helpful customer service to internal and external customers
- Ensure customer satisfaction in every transaction; daily target of # of bookings are achieved
- Trouble shoot, problem solve and offer the best possible solution to customer queries including complaints
- Prepare and enter dispatch information into the DISTRIB computer system with very high accuracy and in a timely manner
- Coordinate and manage delivery jobs for drivers and provide administrative support within the process
- Report and log customer concerns or requirements to staff in other departments in an appropriate and timely manner to minimize customer dissatisfaction
- Assist both dispatch and service departments if and when required as directed by the National Dispatch Operations Manager
Please note we require applicants to have strong customer service experience within a call center or office based environment._
Job Types:
Full-time, Casual
Salary:
$ $29.99 per hour
Schedule:
- Day shift
- Monday to Friday
Experience:
- Customer service: 1 year (preferred)
Work Authorisation:
- Australia (required)
-
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