Customer Service Assistant

1 week ago


Wetherill Park, Australia HR Ambassador Full time

Immediate Start:

-
Monday
Friday (Day shift):
Wetherill Park


Our client is a leader in the
furniture industry and is looking for an experienced
Dispatch Officer with exceptional
customer service skills.


Key details;

  • Answering enquiries from customers and internal staff regarding delivery issues
  • Provide knowledgeable, courteous and helpful customer service to internal and external customers
  • Ensure customer satisfaction in every transaction; daily target of # of bookings are achieved
  • Trouble shoot, problem solve and offer the best possible solution to customer queries including complaints
  • Prepare and enter dispatch information into the DISTRIB computer system with very high accuracy and in a timely manner
  • Coordinate and manage delivery jobs for drivers and provide administrative support within the process
  • Report and log customer concerns or requirements to staff in other departments in an appropriate and timely manner to minimize customer dissatisfaction
  • Assist both dispatch and service departments if and when required as directed by the National Dispatch Operations Manager
-
Please note we require applicants to have strong customer service experience within a call center or office based environment._

Job Types:
Full-time, Casual

Salary:
$ $29.99 per hour

Schedule:

  • Day shift
  • Monday to Friday

Experience:

  • Customer service: 1 year (preferred)

Work Authorisation:

  • Australia (required)


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