Assistant Sales Manager

2 weeks ago

Sydney, New South Wales, Australia Diamonds Factory (Neve Jewels Ltd) Full time

Assistant Sales Manager

Hours: 40 hours over 5 days, working any 5 out of 7 days including public holidays and weekends.

Salary:
Base salary of $65,000 to $70,000 per annum with the opportunity to earn commission and rewards.

The Company:


Established in 2018, here at Austen & Blake, we create made-to-order diamond jewellery with the support of talented craftspeople, bringing more than 200 years of experience to the realisation of our customers' dreams.

Be it a stunning ring, an elegant necklace or beautiful earrings, Austen & Blake craftspeople help people translate feelings into jewellery every day.

In the expansive territories of Australia and New Zealand, our presence is steadily expanding. With several established locations and a measured influx of new stores, we are navigating a path of growth. Opportunities on the horizon contribute a sense of anticipation as we continue to consolidate our position in this region.

About this role:

We are seeking an experienced and dedicated Assistant Sales Manager to join our successful team in
Sydney.

In this role, you will play a pivotal part in maintaining our brand's reputation for excellence and luxury while assisting the Store Manager in overseeing daily operations and driving sales.


Join us and be a part of our pursuit striving for excellence and work together with an exceptional team dedicated to delivering unparalleled beauty, craftsmanship, and joy to our loyal customers.


How You'll Contribute:

Leadership and Team Support:

  • Assist the Store Manager in leading and mentoring the sales team to achieve and exceed sales targets.
  • Collaborate with team members to create a positive and motivating work environment.
  • Assist and take ownership of management tasks such as, but not limited to: Stock taking, Rota management, staff management, H&S tasks and training.

Client Engagement and Consultation:

  • Greet clients with warmth and professionalism, building genuine relationships by actively listening to their needs and preferences.
  • Provide guidance to the sales team on effective client engagement and consultative sales techniques whilst following, implementing and coaching each stage of the Sales Journey.

Product Knowledge:

  • Develop a comprehensive understanding of our jewellery, including materials, design details, and craftsmanship.
  • Train and educate sales consultants to enhance their product knowledge.

Sales Performance:

  • Collaborate with the Store Manager to set and execute sales strategies, ensuring individual and team sales targets are met.
  • Encourage a consultative and customercentric approach to sales.

Customer Experience:

  • Maintain exceptional customer service standards, resolving inquiries, concerns, and ensuring clients feel valued.
  • Assist in handling client escalations when necessary.

Brand Ambassadorship:

  • Uphold and promote our brand's essence by maintaining a polished appearance and a genuine passion for luxury jewellery.

Qualifications, Skills & Experience:

  • Minimum of 5 years of experience in luxury retail, preferably in the jewellery sector, with a proven track record of achieving and surpassing sales targets.
  • Experience liaising with highend clientele is advantageous.
  • Confident communication skills and a proactive team player.
  • Strong problemsolving skills and adaptability to changing role requirements.
  • Proficiency in new software and ability to quickly learn new systems.
  • Excellent interpersonal skills, including exceptional listening, communication, and relationshipbuilding abilities.
  • A passion for luxury products and a keen sense of style.
  • Strong attention to detail and an eye for aesthetics.
  • Ability to thrive in a fastpaced, dynamic environment while maintaining a high level of professionalism.
  • A proactive and resultsdriven attitude, combined with a genuine desire to exceed customer expectations.

Your Benefits:

  • Competitive salary
  • Commission structure
  • 20 days holiday per annum plus public holiday pro rata
  • Exclusive employee discount %
  • Your personal milestones matter, enjoy a day off on your Birthday
  • Play a pivotal role in cultivating a youthful & dynamic team culture in your location
  • Synergise with the ANZ team to solve unique problems with bespoke solutions
  • Be a valuable part of an honest, caring & hardworking team
  • Partner with a global luxury brand on its journey of expansion across ANZ
  • Elegant & stylish working environment empowering you to deliver amazing consultations
  • Continuous learning & growth opportunities as the business sets roots
  • Acting as a Brand Ambassador you'll champion our unique business model
  • Build relationships with influential characters in luxury extending beyond the showroom

Next Steps?
Could you be our next Assistant Sales Manager Superstar

  • Neve Jewels Group is an equal opportunity employer. We are committed to providing a work environment that supports, inspires, and

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