Commercial Claims Specialist

1 week ago


Melbourne, Victoria, Australia Suncorp Group Full time
Join Our Team as a Claims Operations Manager at Suncorp
  • 12-month role
  • Collaborate across the business to design and deliver solutions that meet changing customer needs and foster an exceptional customer service culture
  • Design and implement governance processes for external claims management and compliance with service standards
  • Located in Brisbane, Sydney, or Melbourne

The role plays a critical part in managing and enhancing operational processes to support claims management in alignment with agreements with Vero's Underwriting Agency, Schemes, and distribution partners, ensuring efficient services.

The position holds key responsibility for the performance of Commercial Claims, adhering to Suncorp's standards and providing top-notch service to stakeholders.

What you'll do:

  • Collaborate with Agency and Schemes teams to establish and maintain partner relationships
  • Develop operational structures to oversee claims managed by partners within Vero's delegations and regulatory requirements
  • Implement financial controls for claims payment processing
  • Manage relationships with stakeholders and distribution partners
  • Ensure quality assurance reviews of outsourced claims management

What you'll bring:

  • Expertise in claims, portfolio, and underwriting practices
  • Understanding of Insurance regulatory environment and risk framework
  • Experience in compliance, risk, or commercial law
  • Ability to provide sound commercial recommendations and address complex issues
  • Strong relationship-building and negotiation skills

What we offer:

  • Discounts on Insurance, Banking & Superannuation products
  • Flexible work environment with a focus on work-life balance
  • Various discounts with corporate partners
  • Employee support programs and facilities

If you are up for the challenge, apply online today to be part of our diverse and inclusive team focused on creating connected relationships with our community and customers.


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