Front Office Manager

1 week ago

Hobart, Tasmania, Australia Crowne Plaza Hotels & Resorts Full time
Crowne Plaza Hobart are looking for a true Hospitality professional to deliver our Purpose - True Hospitality for Good.

Reporting to the Hotel Operations Manager, this is a leadership role managing the areas of front office, concierge, and valet services.


Every day is different, but you'll mostly be:

  • Managing, coaching and rostering your team to deliver memorable guest experiences and the warmest of welcomes
  • Engaging with guests to build personal relationships and remedy any complaints, ensuring all of our IHG One Rewards Members and guests are recognised
  • Helping to prepare budgets and finding new ways to drive revenue
  • Analysing guest feedback and keeping us on track with our internal targets and guest expectations
  • Manage all the recruitment, training and development of your team to ensure a workplace that is kind, connected and inspiring

What We need from you:

  • Demonstrated leadership experience and capability
  • Bachelor's degree / higher education qualification / equivalent in Hotel Management/ Business Administration
  • 3 years of Front Office/Guest Service experience including management experience
  • Must speak fluent English

What you can expect from us:
We give our people everything they need to succeed along with a range of great perks and benefits.

We offer a competitive salary that rewards all your hard work, and an environment where we actively encourage room for:

  • Growth
  • Belonging, and
  • Making a difference


Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work.

IHG Hotels & Resorts are an equal opportunity employer.


If this sounds like you and where you would like to grow as leader and mentor, then we'd love to hear from you.

At IHG, we've made a promise. As one of the world's leading hotel groups, we're here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected - wherever they are in the world. Want to be part of the journey?

Join Crowne Plaza one of the largest and best loved premium hotel brands in the world.

With more than 420 hotels in diverse locations globally Crowne Plaza is the perfect base to connect on business, pleasure or a blend of both.

We've thoughtfully designed our spaces to encourage, support and celebrate great connections.

We're also big on meetings and events, a trusted and valued partner for connecting both domestic and global groups alike.

Our branded service style 'Dare to Connect' is crafted for connection. Designed for humans not nameless guests or colleagues. Still professional but touches guests on an emotional level. Where colleagues take their initiative and use their personality because they make a crucial difference in the guest's experience.

The role of every colleague at Crowne Plaza is to create memorable emotional connections and the job of every leader is to create an environment where that can happen.

Lets Go Further Together.


Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button.

Start your journey with us today and let's #GoFurtherTogether.

  • Assistant Front Office Manager

    1 week ago

    Hobart, Tasmania, Australia Grupo Mantra Full time

    A 4.5 star hotel in the heart of Melbourne, Mantra on Little Bourke offers plush accommodation ranging from Studios to 2 bedroom self-contained apartments. Its facilities are first class and includes an a la carte restaurant and 24 hour room service, while Its location allows quick access to transport links, boutique shopping, famous eat streets and lots...

  • Front Office Duty Manager

    1 week ago

    Hobart, Tasmania, Australia Wrest Point Hobart Hotel Full time

    Job no: 501632Work type: Full timeLocation: HobartFunction: Front Office/ReceptionAbout usAs one of Tasmania's largest private employers, Wrest Point Hotel Casino is truly an icon where guests come to escape and indulge. Wrest Point celebrated it's 50th birthday this year and has been through a transformative journey with refurbishments due to be completed...

  • Front Office

    1 week ago

    Hobart, Tasmania, Australia Wrest Point Hobart Hotel Full time

    Job no: 502131Work type: CasualLocation: HobartCategories: Front Office/ReceptionAbout usFederal Group not only operates Wrest Point Hotel Casino and Country Club Tasmania Casino Resort, award-winning hotels MACq01, Saffire Freycinet and Henry Jones, but we also own Vantage Group which has 12 community hotels across Tasmania. While each of our businesses has...

  • Front Office Receptionist

    1 week ago

    Hobart, Tasmania, Australia Discovery Parks Full time

    About Us:G'day Group comprises leading Australian tourism brands in Discovery Parks, Resorts and the loyalty program G'day Rewards. Employing more than 2000 people Australia-wide, G'day Group has the largest park network in the country, offering an amazing customer journey.Discover the essence of Tasmania with two exceptional locations from Discovery Holiday...

  • Front Office Duty Manager

    1 week ago

    Hobart, Tasmania, Australia Marriott International, Inc Full time

    Job Number Job Category Rooms & Guest Services OperationsLocation The Tasman a Luxury Collection Hotel Hobart, 12 Murray Street, Hobart, Tasmania, Australia VIEW ON MAPSchedule Part-TimeLocated Remotely? NRelocation? NPosition Type ManagementThe Tasman, a Luxury Collection Hotel, Hobart is located just steps from Hobart's waterfront and the city's top...

  • Front Desk Administrative Assistant

    1 week ago

    Hobart, Tasmania, Australia Driver Hire Full time

    Job Summary: Driver Hire is seeking a competent and enthusiastic Front Desk Administrative Assistant to join a reputable company in Brighton. The ideal candidate will be the first point of contact for clients, visitors, and employees, providing exceptional customer service and administrative support. The Front Desk Administrative Assistant will handle a...

  • Front Office Receptionist

    1 week ago

    Hobart, Tasmania, Australia Discovery Parks Full time

    About Us:G'day Group comprises three leading Australian tourism brands in Discovery Parks, G'day Parks and loyalty program G'day Rewards. Employing more than 2000 people Australia-wide, G'day Group has a truly national footprint of over 300 holiday parks, including 85+ fully owned and operated parks. The largest park network in the country, we're about...

  • Front Office Receptionist

    1 week ago

    Hobart, Tasmania, Australia RACV Full time

    A day in the lifeRACV Hobart Hotel is a 125-room hotel located on Collins Street right in the heart of Hobart city. Inside is small restaurant and bar, lounge area and two function spaces that hold around 100 guests each. There is also a gym and underground carpark for our guests to utilise.As a Front Office Receptionist, you will be the face and first point...

  • Front Office

    1 week ago

    Hobart, Tasmania, Australia The Luxury Collection Full time

    Job Description:Job Number Job Category Rooms & Guest Services OperationsLocation The Tasman a Luxury Collection Hotel Hobart, 12 Murray Street, Hobart, Tasmania, Australia VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementThe Tasman, a Luxury Collection Hotel, Hobart is located just steps from Hobart's waterfront and...

  • Night Front Desk Agent

    1 week ago

    Hobart, Tasmania, Australia Marriott International, Inc Full time

    Job Number Job Category Rooms & Guest Services OperationsLocation The Tasman a Luxury Collection Hotel Hobart, 12 Murray Street, Hobart, Tasmania, AustraliaSchedule Part-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementThe Tasman, a Luxury Collection Hotel, Hobart is located just steps from Hobart's waterfront and the city's top restaurants...

  • Evening Front of House Supervisor

    1 week ago

    Hobart, Tasmania, Australia Sush Track Full time

    Sush Track, a busy waterfront restaurant has a Front of House Evening Supervisor position available.Availability from 4:00-10:00pm, Monday to Friday is required.Additional availability would be an advantage. This position will be approximately 30 hours per week, with the possibility of extra hours.The ideal applicant will have/be: Good leadership Knowledge...

  • APS 4 Practice Officer

    1 week ago

    Hobart, Tasmania, Australia Department of Veterans' Affairs Full time

    Open Arms – Veterans & Families Counselling (Open Arms) has been supporting veteran mental health for over four decades. This nationally accredited mental health service was established by Vietnam Veterans, offering 24-hour free and confidential support.A Practice Officer plays a crucial role in front line customer service for clients accessing services...

  • Assistant Manager

    1 week ago

    Hobart, Tasmania, Australia IBIS STYLES Full time

    Company Description"Why work for Accor?We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless...

  • Front Desk Agent

    1 week ago

    Hobart, Tasmania, Australia Marriott International, Inc Full time

    Job Number Job Category Rooms & Guest Services OperationsLocation The Tasman a Luxury Collection Hotel Hobart, 12 Murray Street, Hobart, Tasmania, Australia VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementThe Tasman, a Luxury Collection Hotel, Hobart is located just steps from Hobart's waterfront and the city's top...

  • Assistant Manager

    1 week ago

    Hobart, Tasmania, Australia AccorHotel Full time

    Company DescriptionAt Accor we believe that there is a place for everyone in the same way that our brands cater to all our guests. That's why we offer the greatest career opportunities, customer service skill training and the chance to work in the most diverse locations in the hotel, resort and hospitality industry.Centrally located on Macquarie Street, the...

  • Practice Manager

    1 week ago

    Hobart, Tasmania, Australia Maven Dental Full time

    Are you an experienced Practice Manager or Front Office Coordinator seeking a new and exciting challenge? Look no further We have a rare Full-Time opportunity available within our well established Channel Dental Care practice, based in Kingston. Specialising in all aspects of General Dentistry, our Practice is fitted out with modern equipment, including...

  • Front Desk Agent

    4 weeks ago

    Hobart, Tasmania, Australia Marriott Full time

    Job Number Job Category Rooms & Guest Services OperationsLocation The Tasman a Luxury Collection Hotel Hobart, 12 Murray Street, Hobart, Tasmania, AustraliaSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementThe Tasman, a Luxury Collection Hotel, Hobart is located just steps from Hobart's waterfront and the city's top restaurants...

  • Front Desk Agent

    1 month ago

    Hobart, Tasmania, Australia Marriott Full time

    Job Number Job Category Rooms & Guest Services OperationsLocation The Tasman a Luxury Collection Hotel Hobart, 12 Murray Street, Hobart, Tasmania, AustraliaSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementThe Tasman, a Luxury Collection Hotel, Hobart is located just steps from Hobart's waterfront and the city's top restaurants...

  • State Office Administrator

    1 week ago

    Hobart, Tasmania, Australia Surgeons Full time

    About the company The Royal Australasian College of Surgeons (RACS) is a not for profit, membership-based organisation leading the way in surgical performance, professionalism and patient care in Australia and New Zealand. With service to our members at the forefront of our business, we support ongoing learning and development for our surgical workforce...

  • APS 6 Practice Manager

    1 week ago

    Hobart, Tasmania, Australia Department of Veterans' Affairs Full time

    Open Arms – Veterans & Families Counselling (Open Arms) has provided veteran mental health support for more than 40 years. Open Arms (formerly Vietnam Veterans' Counselling Service) was founded by Vietnam Veterans and is a nationally accredited mental health service that provides 24-hour free and confidential mental health support.The Practice Manager is...