Client Service Officer

2 weeks ago

Lismore, Australia NSW Department of Communities and Justice Full time

Division:
Northern CPPYJ- Location: Lismore, NSW, AU, 2480- Req ID: 62363
Client Service Officer
-
Location - Lismore, Grafton, Tweed Heads, and other surrounding areas in NNSW region**:

-
Temporary Roles are available:

-
Talent pool will also be created for Lismore, Grafton, Tweed Heads, and other surrounding areas in NNSW region**:


  • Clerk Grade 2/4 base salary ranges $74,803**:
- $
86,539
plus superannuation pa plus superannuation & annual leave loading

Your role


As a Client Service Officer, you are the public face of our business, providing critical services and quality advice to clients including those with complex support needs.


What you'll do

As part of the role, you will:

  • Visiting Tenants in their homes on a regular scheduled basis.
  • Rostered shifts working with clients at the counter or over the phone.
  • Working collaboratively in a team environment to achieve the team's key performance indicators (KPI's).
  • Using a range of technologies online systems and online forms.
  • Working with complex clients and managing competing work priorities.
  • Working alongside specialist Homelessness Services and other Government and non
  • Government agencies

What we're looking for

  • Ability to work independently and manage your own work. Including working both independently and within a team environment.
  • Ability to establish and maintain relationships with internal and external stakeholders
  • A commitment to a culture of teamwork, excellence, and continuous improvement.
  • Client service skills with an empathic approach to clients.
  • A strong commitment to customer service.

Essential Requirements

  • Possession of a minimum Provisional 2 NSW Driver's Licence

Click here
to download the role description**
We do work that really matters
Working for the Department of Communities and Justice (DCJ) provides lots of opportunities to make a real difference.

We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families, and communities.

We're focused on breaking, rather than managing, disadvantage. It's work that really matters.

Are you ready to join us?


Click apply, attach a cover letter (maximum 2 pages) outlining how you meet the requirements of the role as well as an up-to-date résumé (maximum 5 pages).

Question - Manage Self (Foundational) / Act with Integrity (Foundational)

In this role you will manage client sensitive information and interactions. lf someone asks you to do something that you know, or think is not right. How will you respond to this request? What actions will you take?


When preparing your CV and cover letter we are looking for you to demonstrate your competence in the Focus Capabilities as outlined in the Role Description, so please consider your responses with this in mind.


Question - Commit to Customer Service (Foundational) / Work Collaboratively (Foundational)


Tell me about a time when you had to work collaboratively with other staff or units within your organisation to ensure good customer service was delivered.

How did you work collaboratively with the other staff or units? What did you do to ensure good customer service was maintained?

Applications close:
Friday the 9th of September :59AEST**
Got a question?
Visit Recruitment adjustments on the DCJ website to learn more.

Inclusion and Diversity lies at the heart of how we recruit

  • We continue to hire great people with a wide variety of skills, experience, and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers, and other diversity groups._
  • To find out what DCJ are doing to build an inclusive and diverse workforce, visit our _careers site_._

Other Information


A Talent Pool will be created for future ongoing and temporary roles and is valid for a period of up to 18 months.

For more information visit Your recruitment journey on the DCJ website

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