Customer Service

2 weeks ago

Lismore, Australia Ashdown Consulting Full time
$32.16 p / h + super

  • 10 Month Contract
  • Lismore / full time in office
Customer Service Representative | 10 Month Contract | $35.53 p/h Including Super
- $32.16 p / h + super

  • 10 Month Contract
  • Lismore full time in office
About the Company

We are seeking multiple experienced Customer Service Representatives to join a large NSW government organisation based in Grafton. This role will be full time in the office. This is a 10 month contract paying $32.16 per hour + super.

About the Role

  • Deliver services in a professional manner in all customer interactions to create positive customer experiences and ensure customer satisfaction as a priority
  • Action customer complaints arising from complex agency transactions by ensuring they are accurately resolved.
  • Develop and maintain knowledge of organisational information resources and operating standards and practices to record and resolve and customer complaints
  • Provide advice and support to customers on the adoption of digital services, and in the education of users to deliver great customer experiences through the use of online technology.
  • Maintain awareness of the organisation's customer escalation points to ensure customers are referred to appropriate channels for the completion of out of scope transactions.
About You

  • Need excellent written and verbal communication skills
  • Intermediate computer skills required
  • Proficient in Microsoft office suite, particularly Outlook and Teams
Benefits of contracting through Ashdown People

  • 5th largest supplier to the NSW Government
  • Get paid weekly
  • Offer Insurances for ABN Contractors
  • Consistent communication & transparency
  • Detailed onboarding & support

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