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Administration Officer

3 months ago

Lismore, Australia MA MISSION AUSTRALIA Full time
  • $72,814 + super + not for profit salary packaging benefits
  • Permanent Full Time Contract
  • Location: Lismore NSW 2480
  • Make a meaningful difference to the lives of Australians in need

Life at Mission Australia

When you join the team at Mission Australia, you become part of a community who are determined to end homelessness and ensure people in need can thrive. United by our Christian purpose and values, we stand together with anyone who needs us, for as long as they need us. Find out more about us and our purpose.

Your Opportunity

The Psychosocial Support Program (PSP) is a vital program in the community in partnership with the Healthy North Coast PHN supporting people living with mental illness.

As the Administration Officer based in Lismore, will provide coverage support for the effective operation of the Mission Australia offices from Coffs Harbour to Lismore. You will be the welcoming first point of contact for all site visitors and inbound service calls and emails, managing workflow through the Client Record Management system, as well as fulfilling other key administrative tasks that are vital to the efficient running of the service.

Your Key Responsibilities

  • Provide a welcoming and supportive first point of contact for vulnerable people who are accessing our support services.
  • Conduct a range of administration tasks including but not limited to meeting minute taking, data entry, responding to communications from clients, SharePoint document filing, purchasing and accounts payable, managing email inboxes, answering the telephone, and ensuring voice messages are responded to in a timely manner.
  • Highly professional and courteous, verbal, and written communication that is aligned with the Mission Australia Code of Conduct.
  • Maintain all fleet vehicles and respond to all building maintenance issues as they arise.
  • Provide other team support activities as required to support the delivery of services.

Requirements for Success

With significant experience in an administrative role in the community service and/or health sectors and demonstrated ability to work with vulnerable people, you will be confident managing multiple competing priorities and working with people displaying challenging and complex behaviours.  Other requirements include:

  • Proficient in using computer packages such as Microsoft Office including Word, Excel, and Power Point.
  • Exceptional level of customer service and experience, with excellent analytical, literacy, numeracy, and verbal communication skills.
  • Demonstrated solutions focused thinking and problem solving.
  • Experienced in the use of databases and online information systems and records management.
  • High level organisational and time management skills.
  • Client focused and respectful with vulnerable people who are accessing our services.
  • Full driver licence with no restrictions.

Before starting work with us, you will need to undertake a national police history check, qualifications, and referee checks, and have a clearance to work with children/vulnerable people.

Our Culture

Our innovative and inclusive culture will ensure you feel valued at Mission Australia as you help Australians in need and develop in your career.

We prioritize the safety and wellbeing of everyone, both within our team and the individuals we serve.

We are committed to creating a diverse and inclusive working environment. We actively support and encourage people of all backgrounds; gender, age, ethnicity, race, cultural background, disability, religion, and sexual orientation to submit an application and aim to ensure that the recruitment and employee experience is as accessible and inclusive as possible. So, whoever you are, if you’re skilled and actively support our purpose and values, you would be welcome at Mission Australia.

If you live with disability and require support to submit your application, please email talentattraction@missionaustralia.com.au or visit our Careers page for additional contact details.

Find out more about a career with Mission Australia.

Your Benefits

To ensure our employees feel valued, empowered, and celebrated, we provide a range of employee benefits including:

  • Rewarding work – every day you know you’re making a real difference
  • Not-for-profit salary packaging, reducing your tax (details via AccessPay)
  • Free external, confidential counselling and access to chaplaincy support.
  • Volunteering opportunities
  • Extra leave available including an additional public holiday, additional annual leave day on your work anniversary and the opportunity to purchase further annual leave.

How To Apply

To be considered for this opportunity, click ‘apply’ and send your application today

As a committed Circle Back Initiative employer, we will respond to your application.

Exciting and Engaging Admin is calling, no need for stalling. Apply Now

Applications for this role are shortlisted as received and we are interviewing through the advertising period.