![HUMANISED GROUP](https://media.trabajo.org/img/noimg.jpg)
L1/L2 Service Desk Engineer
2 weeks ago
About the business:
A Technology business that is NOT an MSP or Consultancy which operates nationally, they have a unique and business-critical service offering which they provide.
They have an impressive track record for growth but what is more impressive is how they treat their staff as individuals over numbers.
This business is an NFP organization and is looking for a support engineer whos keen on taking their career to the next level within the world of networking.
The Role
Our client is seeking a highly motivated helpdesk support individual who is keen to build their career in IT across multiple platforms and technologies.
Responsibilities:
Provide Level 1/2 helpdesk support (logging of IT tickets and troubleshooting up to an L2 capacity)Monitor Infrastructure, Network and SystemsManage and Document maintenanceProvide over-the-phone support for network-related issuesEscalate complex issues to senior staffProvide awesome customer service at all timesCelebrate success with the team
Requirements for the position:2Yrs of experience working within a Service Desk or similar capacityNetworking experience (Switching, Routing and Protocols)Experience in incident and change managementStrong communication both written and verballyHappy to work on a rotating roster that will include overnight, weekends, and public holidays
Some interesting points:
Allowances paid in addition.
Salary Sacrifice optionsRecession proof businessAbove-mark superannuation contributionAbove-mark paternity & maternity contributionsStrong focus on career advancementClose to public transport & onsite free car parking
If you would like to learn more about this role please reach out to Ryley on or send an email to
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