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Junior Network Engineer
2 weeks ago
About the company:
A Technology firm that is not an MSP or Consultancy operating at a national level, distinguished by its unique and critical business services. The company boasts a remarkable track record of growth, prioritizing the individual well-being of employees over numbers. Located just 5kms outside the CBD, this non-profit organization is now seeking a NOC Support Engineer to join their team.
The Position:
Our client is in search of a highly motivated helpdesk support professional eager to advance their IT career across various platforms and technologies. The ideal candidate should be a seasoned support engineer with robust networking expertise, prepared for the next career challenge.
Responsibilities:
- Provide Level 1/2 helpdesk support, including logging IT tickets and troubleshooting up to an L2 capacity
- Monitor Infrastructure, Network, and Systems
- Manage and Document maintenance tasks
- Offer over-the-phone network-related support
- Escalate complex issues to senior personnel
- Demonstrate exceptional customer service
- Celebrate achievements with the team
Requirements:
- 2 years of experience in a Service Desk or similar role
- Networking proficiency in Switching, Routing, and Protocols
- Strong customer service orientation
- Incident and change management experience
- Effective written and verbal communication skills
- Willingness to work on a rotating schedule, including overnight, weekends, and public holidays
Additional perks:
- Allowances in addition to salary
- Bonuses
- Salary Sacrifice options
- Resilient business model
- Above-average superannuation contributions
- Enhanced paternity and maternity benefits
- Focus on professional growth and development
- Convenient public transport access and free on-site parking
If you are intrigued by this opportunity, please connect with Ryley for further details.
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