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Client Housing Manager

3 months ago

City of Wyndham, Australia Permalink Support Services Full time

$33.50 an hour - Permanent, Part-time, Casual

Job details Job details Here's how the job details align with yourprofile . PayJob type

Permanent

Part-time

Casual

Shift and schedule

8 hour shift

Overtime

Location

Williams Landing VIC 3027

Pulled from the full job description

  • Employee assistance program
Full job description

THE ORGANISATION

Permalink Support Services is a registered National Disability Insurance Scheme (NDIS) Provider, that offers Homecare & Community Care services, Coordination, Therapy, Housing, Supported Independent Living and Job Active Programs, to people with a disability.

Servicing all regions of Metropolitan Melbourne, Permalink is rapidly growing and expanding its care services with more than 500 Support Workers & Clients to date.

The Role

The Client Housing Manager is one of the most important executives at Permalink Support Services, and their primary responsibilities include client intake, housing assistance and management, customer relations development, providing conflict resolution services, and acting as the main point of communication between the client, support coordinator/stakeholders with our administration teams.

Benefits & Culture

  • Working in an environment with defined management structures and processes, where Client Housing Management is a highly valued team member
  • Monthly employee events, functions, and activities
  • Employee Assistance Program
  • You will have the ability to have a broad remit and be influential across the organisation.
  • Variety of learning and professional development opportunities
  • Opportunity to transition into a Full – time role after 6 months of continuous performance

POSITION RESPONSIBILITIES:

  • Responsible for initiating client intake, setup of housing plans, weekly budget and providing each client a weekly 3hr service engagement to seek appropriate housing.
  • Attend to high profile clients and severe complex cases in search of private rental, community housing or short-term accommodation.
  • Organise with client's weekly private property searches and book inspection appointments
  • Complete lease/tenancy application processes to approximately NDIS participants that have complex needs per 3 months.
  • Responsible for creating and accessing client , 1form and demo email account for ongoing email engagement.
  • Responsible for connecting with clients weekly via a call and sending confirmation messages for inspection bookings, lease approvals and any other communications necessary.
  • Responsible for assisting clients with DHHS Housing application forms for community housing and public housing.
  • Working in a multi-disciplinary team including Client Services managers, clients, support coordinators and external stakeholders to sustain tenancies.
  • Assist clients to apply for DHHS Bond Loans, Launch Housing rent in advance and Centrelink Rental Assistance once a lease has been signed.
  • Experience or capacity dealing with people who have experienced homelessness.
  • Responsible for attending client care team meetings and support coordinators email response.
  • Capacity dealing with complex and challenging clients with an ability to engage clients to create a budget and seek appropriate housing in a timely manner.
  • Highly Skilled in managing disputes/complaints and/or breaches in accordance with The Residential Tenancies Act, HCA policies and Victorian Civil and Administrative Tribunal (VCAT).
  • Highly developed written and oral communication skills and relationship management skills.
  • Well-developed organisational skills including the ability to manage competing priorities.
  • Demonstrated experience working in a fast-paced environment and works well under pressure
  • A team player who can work as a part of a team while also having the capacity to function autonomously.
  • Knowledge and experience in the use of Microsoft Office programmers and the capacity to use/ learn new systems/databases such as housing management databases.
  • Provide strong leadership and direction for staff within the department, ensuring a high level of service delivery, professional development, and workplace culture.
  • Ensure quality in service delivery to clients

ELECTION CRITERIA

  • Tertiary or diploma qualifications in in a Health or Human Service-related field
  • Customer service skills and problem – solving capability, particularly in customer relations and building organisational capability applied within a disability and National Insurance Disability Scheme service framework.
  • Demonstrated understanding of mental health, autism, and disability service standards.
  • A good understanding and knowledge of customer relations and NDIS frameworks and have the ability to build and manage relationships with customers/participants and their employees.
  • A broad range of influencing skills, experience with producing high quality and effective written communication with the ability to develop and maintain relationships with a diverse set of support coordinators, support workers and administration staff.
  • Strong interpersonal skills including the ability to communicate effectively with a range of people and in a variety of situations.
  • Ability to work effectively in a multi-skilled environment which is subject to work pressures and change.
  • Computer skills including experience with Microsoft Office, and the ability to adapt to new in-house systems.
  • Flexibility to work reasonable additional hours to fulfil the scope of the role.
  • Current Police Check
  • Current Working with Children Check

Onsite compliances to be completed during induction include:

  • NDIS Worker Screener Check
  • COVID-19 Infection Control Training
  • NDIS Module Certificate

OUR VISION

Our vision is to be a valued partner in creating positive changes to enable all people with a disability to be respected equally and reach their full potentials to live a prosperous life.

OUR MISSION

Our mission is to respect and empower all people to be the best version of themselves and to become the number one choice for disability service providers across Victoria within the next 10 years.

OUR VALUES

Our values are the people we support where individualised services are designed with their interests, needs and care. We base our services as set out by the National Standards for Disability Services:

  • Rights. The service promotes individual rights to freedom of expression, self-determination and decision-making, and actively prevents abuse, harm, neglect and violence.
  • Participation and Inclusion. The service works with individuals and their families, friends and carers to promote opportunities for meaningful participation and active inclusion in society.
  • Individual Outcomes. Services and supports are assessed, planned, delivered and reviewed to build on individual strengths and enable individuals to reach their goals.
  • Feedback and Complaints. Regular feedback is sought and used to inform individual and organisation-wide service reviews and improvement.
  • Service Access. The service manages access, commencement and leaving a service in a transparent, fair, equal and responsive way.
  • Service Management. The service has effective and accountable service management and leadership to maximise outcomes for individuals.

To Apply:

Please forward your resume to the email indicated or by selecting 'Apply for this job'. You may also contact Justinn on , and press option 2.

Please note that as per Government mandate, only fully vaccinated staff may work within the Disability Support sector and only candidates who provide a COVID-19 Digital Certificate will be able to progress through our recruitment process.

Please note there is no formal closing date for this role, if you are interested, we would encourage you to apply as soon as possible.

Casual Role on Wednesday's & Thursday's starting. You will then be increased overtime.

Working hours: 9:00 AM-5:00 PM = 15.2 hours per week

Job Types: Part-time, Casual

Salary: $33.50 per hour + allowances + 11% super

Job Types: Part-time, Permanent, Casual

Pay: $33.50 per hour

Expected hours: No less than 15.2 per week

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