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Administrative Support Officer
2 months ago
About the Role
We are seeking an experienced Administrative Support Officer to join our Housing Team at Believe Housing Australia. As an Administrative Support Officer, you will provide high-quality administrative support to our Housing Team and customers.
Key Responsibilities
- Offer professional administrative support to the Housing Portfolio.
- Handle tenancy administration tasks in compliance with regulations and program requirements.
- Review and improve current systems for better process efficiency.
- Maintain tenant and property files, records, and housing databases.
- Provide excellent customer service to both internal and external clients.
- Acquire knowledge of Anglicare's and other agencies' services to better assist customers.
- Manage financial tasks including accounts receivable, accounts payable, rent assessments, and debt management.
- Prepare reports and spreadsheets for compliance and reporting purposes.
- Support the Housing Portfolio with financial administration.
- Assist with property management for the Housing Portfolio.
- Communicate with internal and external stakeholders to ensure high-quality service delivery.
- Help the Housing Portfolio deliver services according to policies and procedures.
- Attend tenant meetings and handle resident complaints and grievances promptly.
Requirements
- Certificate III in Business Administration or equivalent experience.
- Experience in Community Housing or Private Rental sector (preferred).
- Strong administrative skills with experience in record keeping and file management.
- Effective time management with the ability to prioritise, organise, and multitask.
- Proficient in computer software including databases, MS Office (Word, Excel), and Outlook.
- Excellent verbal and written communication skills.
About Believe Housing Australia
Believe Housing Australia is a leading social and affordable housing provider, delivering safe and secure housing, and tenancy services. We are committed to providing a work environment free of discrimination and harassment and encourage applications from people with diverse backgrounds and abilities.
