Customer Care Consultant

2 weeks ago


Hills District, Australia u&u Recruitment Partners Full time
About the Role

Answer all inbound calls and make outbound calls as directed by management;
Call policy holders who wish to cancel their policy and provide support in retaining them;
Building and maintaining rapport with customers/ clients;
Work towards set KPI's and record using in house systems;
Transfer calls to different departments of the business;
Make calls to new policy holders to ensure they have received their welcome packs;
Send refund requests when required in line with company refund guidelines;
Provide customers with information about products, services and obtain details of complaints;
Keep up to date with any policy changes that would be required to notify customers

Assisting with general administrative tasks; and

Maintaining relationships with internal and external stakeholders.

About You

Exposure to a customer service/ collections / sales or retention role

High attention to detail;
Excellent written and verbal communication skills;
Demonstrated organisational and prioritisation skills; and

Seeking career progression.

The Benefits

Access to free onsite gym & wellness centre;
Permanent opportunity offering $62,000 + Super + Bonus + Incentives;
Retail discounts at entertainment complexes across all of Sydney;
Earn Senior status within the first 12 months of the business;
Central location in Norwest with free onsite parking;
Modern corporate offices with café for access by employees only;
Clear outline of career progression;
Extra incentives offered based on performance; vouchers, café credits etc; and

2 weeks of paid training.

Our client provides great incentives, long-term career opportunities internationally and the opportunity to work with a passionate team.

How to Apply

Please submit your resume in Word format only.

Elise Muscat.

SENIOR ASSOCIATE, BUSINESS SUPPORT

Get in touch
Call me on
Visit me at the Greater Western Sydney offices
Connect with me on LinkedIn

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