Customer Care Consultant
2 weeks ago
Answer all inbound calls and make outbound calls as directed by management;
Call policy holders who wish to cancel their policy and provide support in retaining them;
Building and maintaining rapport with customers/ clients;
Work towards set KPI's and record using in house systems;
Transfer calls to different departments of the business;
Make calls to new policy holders to ensure they have received their welcome packs;
Send refund requests when required in line with company refund guidelines;
Provide customers with information about products, services and obtain details of complaints;
Keep up to date with any policy changes that would be required to notify customers
Assisting with general administrative tasks; and
Maintaining relationships with internal and external stakeholders.
About You
Exposure to a customer service/ collections / sales or retention role
High attention to detail;
Excellent written and verbal communication skills;
Demonstrated organisational and prioritisation skills; and
Seeking career progression.
The Benefits
Access to free onsite gym & wellness centre;
Permanent opportunity offering $62,000 + Super + Bonus + Incentives;
Retail discounts at entertainment complexes across all of Sydney;
Earn Senior status within the first 12 months of the business;
Central location in Norwest with free onsite parking;
Modern corporate offices with café for access by employees only;
Clear outline of career progression;
Extra incentives offered based on performance; vouchers, café credits etc; and
2 weeks of paid training.
Our client provides great incentives, long-term career opportunities internationally and the opportunity to work with a passionate team.
How to Apply
Please submit your resume in Word format only.
Elise Muscat.
SENIOR ASSOCIATE, BUSINESS SUPPORT
Get in touch
Call me on
Visit me at the Greater Western Sydney offices
Connect with me on LinkedIn
-
Customer Response Consultant
2 weeks ago
Hills District, Australia Anglicare Full timeAnglicare have an exciting opportunity for a Customer Response Consultant to join our team, Based in Norwest.- Do you have a passion to support people?:Do you want to make a genuine difference in people's lives?:- Join our family friendly, warm supportive cultureAbout Anglicare:As a Christian organisation with a heritage of service spanning 160 years, we...
-
Customer Care Consultant
1 week ago
Sydney Central Business District, Australia EML Full time**Customer Care Consultant**: NSW - Sydney CBD Workers Compensation Full Time **WHY EML?** At EML we share a common purpose of helping people get their lives back. We are committed to having the lowest caseloads in the industry, and therefore have a number of opportunities available in our claims teams. We truly support each other and offer competitive...
-
Safe Pay Consultant
2 months ago
Hills District, Australia Valor Recruitment Full time**Customer Care Consultant** Do you thrive on being the go-to person, providing prompt and knowledgeable responses to enquiries while ensuring operations run smoothly? Are you seeking an exciting opportunity where you can make a tangible impact? Are you ready to join a team that values efficiency, communication, and customer satisfaction? Our client is a...
-
Safe Pay Consultant
2 weeks ago
Hills District, Australia Valor Recruitment Full timeCustomer Care ConsultantDo you thrive on being the go-to person, providing prompt and knowledgeable responses to enquiries while ensuring operations run smoothly?Are you seeking an exciting opportunity where you can make a tangible impact?Are you ready to join a team that values efficiency, communication, and customer satisfaction?Our client is a secure and...
-
Rostering Implementation Consultant
3 weeks ago
Hills District, Australia Baptistcare WA Full time**Rostering Implementation Consultant**: - Hills District - North West Sydney, NSW, Australia, 2153- Sydney, NSW, Australia- Belmont, WA, Australia, 6104- Max Term Full-TimeAdd To Favourites - **6-month (full-time) position available | Based in Norwest (NSW) & Belmont (WA)**: - **Includes travel across BaptistCare sites in NSW, ACT & WA**: - **Leverage...
-
Customer Response Consultant
2 weeks ago
Baulkham Hills, New South Wales, Australia Anglicare Full timeAnglicareLocation:Norwest, Baulkham HillsDate advertised: 10th March 2023Job Type:Full time, Temporary/ContractClosing Date:10 April 2023Anglicare have an exciting opportunity for a Customer Response Consultant to join our team, based in Norwest.- Do you have a passion to support people?:Do you want to make a genuine difference in people's lives?:- Join our...
-
Customer Resolutions Officer
2 weeks ago
Hills District, Australia u&u Recruitment Partners Full timeAbout the roleThis role is responsible for investigating and resolving complex customer complains which are escalated from the Customer Service team. This role requires a customer focused mindset, problem solving ability and the confidence and resilience to work on challenging cases. Investigating is a huge part of this role as you will be consulting with...
-
Customer Support Consultant
1 week ago
Surrey Hills, Australia Robert Half Full timeJoin an established and growing international consultancy business who specialise within the insurance & e-commerce industries. **The Company** We are proud to be partnering with an owned leading international supplier of e-commerce and software solutions. This organisation provides product support and consultancy to more than 2500 customers across the...
-
Customer Services Consultant I Baulkham Hills
4 weeks ago
Baulkham Hills, Australia Bupa Full time**About the Home** - Bupa Baulkham Hills is a modern care home set in the heart of the Hills district, Sydney. Less than 30 minutes from Parramatta, and close to the M2, this home consists of 144 beds, with a variety of care units. Our primary goal is placing our focus on the health, lifestyle and well-being of our residents. - ** Why Bupa Baulkham Hills** -...
-
Customer Service Officer
3 weeks ago
Hills District, Australia u&u Recruitment Partners Full timeWe are currently seeking an outstanding Customer Service Officer to join a highly reputable Not for Profit business in the Hills District, on a 6-month contract basis to start ASAP! This role will be responsible for providing support to clients by arranging services that match the client's needs to care worker skill level and availability. The...
-
Customer Engagement Officer
2 weeks ago
Hills District, Australia Anglicare Full timeBuild and maintain strong relationships:- Make a genuine difference in the lives of older people:Fixed Term Part Time position 30 hours in a week:- Salary packaging benefits - $15,900 tax freeAs a Christian organisation with a heritage of service spanning 160 years, Anglicare exists to serve our community, enrich lives and share the love of Jesus. Anglicare...
-
Care Coordinator
4 weeks ago
Alexandra Hills, Australia Blue Care Full time**Reference Number** - 44423 **Position Title** - Care Coordinator **Employment Type** - Permanent Full Time **Entity** - Metro South **Location** - Alexandra Hills Nandeebie Aged Care Facility **Enterprise agreement** - Salaried - Position Level 6 **Roles Available** - 1 **Hours per fortnight** - 76 **Position Summary** - Blue Care is seeking a...
-
Wellness Consultant
1 week ago
Hills District, Australia Olympia Massage Chairs Full time**About Us**: Olympia Massage Chairs is a leading provider of high-quality massage chairs designed to enhance the well-being of our customers. With a commitment to excellence and a focus on customer satisfaction, we pride ourselves on offering top-notch products and exceptional service. **Position Overview**: As a casual In-Store wellness consultant at our...
-
Customer Services Consultant I Baulkham Hills
2 weeks ago
Baulkham Hills, New South Wales, Australia Bupa Full timeAbout the Home Bupa Baulkham Hills is a modern care home set in the heart of the Hills district, Sydney. Less than 30 minutes from Parramatta, and close to the M2, this home consists of 144 beds, with a variety of care units. Our primary goal is placing our focus on the health, lifestyle and wellbeing of our residents.- **Why Bupa Baulkham Hills* Winner of...
-
Customer Services Consultant I Baulkham Hills
2 weeks ago
Baulkham Hills, New South Wales, Australia Bupa Full timeAbout the Home Bupa Baulkham Hills is a modern care home set in the heart of the Hills district, Sydney. Less than 30 minutes from Parramatta, and close to the M2, this home consists of 144 beds, with a variety of care units. Our primary goal is placing our focus on the health, lifestyle and wellbeing of our residents.Why Bupa Baulkham Hills Winner of Bupa...
-
Customer Care Consultant
4 weeks ago
Sydney Central Business District, Australia HAYS Full timeWork for an Expert Leading Life Insurance Company ! Sydney located $70,00 - $75,000 + Super **Your new company** This is an insurer that is in hyper growth mode, looking to disrupt the industry by taking the complexity out of life insurance so that more Australians can protect themselves and their loved ones. A relatively small organisation of around 80...
-
Baulkham Hills, Australia Bupa Full time**About the Home** Bupa Baulkham Hills is a modern care home set in the heart of the Hills district, Sydney. Less than 30 minutes from Parramatta, and close to the M2, this home consists of 144 beds, with a variety of care units. Our primary goal is placing our focus on the health, lifestyle **Benefits of Bupa** Supportive, collaborative, and caring team...
-
Customer Service Administrator
2 months ago
Hills District, Australia Synaco Global Recruitment Full timeSydney - The Hills, NSW, Australia Part Time Administration & Secretarial Administrator **THE CLIENT** A well establish business who pride themselves on their exceptional service, quality, and expertise in the construction industry. They are known as the go to company to help you manage your entire building product supply chain with a comprehensive range...
-
Customer Care Greenstone
3 weeks ago
Baulkham Hills, Australia Uplift Recruitment Full timeAward-winning company & team culture - Early February start date (Mon - Fri) - Free weekly lunches As a Member Care Specialist, you will provide a tailored and exceptional experience for existing customers. We are seeking individuals who are excellent listeners, solution-driven, and passionate about customer service to win-back existing customers who are...
-
Reservations Consultant
3 weeks ago
Surry Hills, Australia Employment Hero Full timeThe role of Reservations Consultant works within the Aurora Inside Sales and Reservations team and reports to the Team Leader Inside Sales & Reservations. The Reservations Consultant is responsible for activities relating to travel arrangements and reservations, as well as associated customer, agent, and supplier liaison. **Key Accountabilities** - Manage...