Customer Care Greenstone

7 months ago


Baulkham Hills, Australia Uplift Recruitment Full time

Award-winning company & team culture
- Early February start date (Mon - Fri)
- Free weekly lunches

As a Member Care Specialist, you will provide a tailored and exceptional experience for existing customers. We are seeking individuals who are excellent listeners, solution-driven, and passionate about customer service to win-back existing customers who are looking to move to another provider.

**The Role**:

- You will provide over-the-phone assistance to existing customers who are requesting to cancel their policies to find a suitable solution to re-match their needs
- Empathise with customers and provide tailored solutions
- Provide an overall excellent customer experience
- Insurance industry training provided

**About You**:

- Highly empathetic and an excellent communicator
- Solution-oriented mindset
- Empathetic in nature
- Prior experience with working with KPIs or any targets

**Perks**:

- Complimentary parking onsite
- Award-winning company culture
- Progression opportunities
- Yearly salary and commission structure reviews

**_APPLY NOW for a confidential career conversation._



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