Consumer Liaison Officer

1 week ago


Frankston, Australia Peninsula Health Full time

- Immerse yourself in an inclusive, diverse and supportive culture which is driven to help the community of the Mornington Peninsula
-
Be part of a supportive knowledgeable team aiming to improve the patient experience:


  • Work in the expanding health service, which serves Frankston, Mornington Peninsula & surrounding locations
***
Who We Are and What We Stand For
Peninsula Health is the major metropolitan health service caring for a community of 300,000 people. Our Vision is to provide exceptional health and community care.

To realise this vision we need people who strive for a sense of achievement, take an interest in their individual growth, enjoy innovation and looking for ways to improve and have a passion for communicating and connecting with others.


In representing Peninsula Health, we expect all employees and volunteers to reflect our values: Be the Best, Be a Role Model, Be Open and Honest, Be Compassionate and Respectful and Be Collaborative.

We are One Peninsula Health.


Are you passionate about helping people and enjoy problem solving? Come and join our dynamic Safer Care Unit team as the Customer Relations Officer You will be an integral member of our amazing patient experience team, providing support to enact the Statutory Duty of Candor, and ensuring patient feedback is managed efficiently.


The key areas of the role include:
Responding to patient feedback and triaging the most urgent calls

Ensuring data is collected accurately in the feedback system

Liaising with clinical areas to ensure prompt responses are provided to patients and their families

Being the central point of contact for consumers who are part of the Statutory Duty of Candor process

Coordinate and manage important documentation and reporting timelines

What You Need

We anticipate you will have:

  • Experience and expertise in managing difficult conversations
  • Excellent verbal and written communication
  • Good working knowledge of computer software programs for baseline data entry, and Office Applications
  • Experience in customer relations, and previous experience in the health sector desirable

What Next
If you experience any issues signing in or registering, please feel welcome to contact us - the People, Experience & Performance Team on

Additional Requirements

This role must be fully vaccinated for Covid-19 and meet the requirements of the Peninsula Health immunisation policy.

  • Frankston North, Australia TLC Health Care Full time

    **Job no**: 501936 **Work type**: Full-Time **Location**: Frankston North **Categories**: Resident Liaison TLC Healthcare is an **Employer of Choice** for the last 7 consecutive years and dedicated to being leaders in integrated healthcare. Based in **Frankston North**, we welcome an experienced **Client Services Liaison** to join our dedicated teams...


  • Frankston, Australia South East Water Corporation Full time

    **Who are we?**: As part of the Iota group, Priority Plumbing provides professional and trusted industrial and residential plumbing services to the South East region of Melbourne with uncompromising levels of quality and safety. In addition to traditional plumbing services such as dry and wet tappings, sewer clearances and residential plumbing, Priority...


  • Frankston North, Victoria, Australia TLC Health Care Full time

    Job no: 501936Work type: Full-TimeLocation: Frankston NorthCategories: Resident LiaisonTLC Healthcare is an Employer of Choice for the last 7 consecutive years and dedicated to being leaders in integrated healthcare.Based in Frankston North, we welcome an experienced Client Services Liaison to join our dedicated teams and working to, Forest Lodge Home.The...


  • Frankston, Australia Peninsula Health Full time

    **This role attracts 5 weeks of annual leave per year**: - **Kind, innovative and supportive team**: - **Hybrid Working Available**: - **Permanent Full Time**: - **Salary Packaging Available**: - **Frankston, Mornington Peninsula & surrounding locations** **Who We Are and What We Stand For** Peninsula Health is the major metropolitan health service...


  • Frankston, Australia Peninsula Health Full time

    **- This role attracts 5 weeks of annual leave per year** - **Kind, innovative and supportive team**: - **Hybrid Working Available**: - **Permanent Full Time**: - **Salary Packaging Available**: - **Frankston, Mornington Peninsula & surrounding locations** **Who We Are and What We Stand For** Peninsula Health is the major metropolitan health service...


  • Frankston, Australia Community Kinders Plus Full time

    Kindergarten Support OfficerPosted by Community Kinders Plus on 15 Feb 2023OrganisationCommunity Kinders PlusFor ProviderCommunity Kinders Plus Inc.Closing datePrimary roleOtherPosition typeFull-timeLocationFrankstonStateVICAbout the Centre/ServiceCommunity Kinders Plus (CKP) is a Place Based, Not for Profit Early Years Manager which began operation in 2012....


  • Frankston, Australia Peninsula Health Full time

    **Who We Are and What We Stand For** Peninsula Health is the major metropolitan health service caring for a community of 300,000 people. Our Vision is to provide exceptional health and community care. In representing Peninsula Health, we expect all employees and volunteers to reflect our values: Be the Best, Be a Role Model, Be Open and Honest, Be...

  • Damage Claims Officer

    3 weeks ago


    Frankston, Australia South East Water Corporation Full time

    **Damage Claims Officer**: **Who are we?**: We’re here to help people live well and create a better and more sustainable future. We support healthy and liveable communities by delivering water, sewerage and recycled water services to 1.77 million people who rely on us every day and every night. At South East Water, we innovate with purpose and act with...


  • Frankston, Australia Peninsula Health Full time

    **Contribute to real and positive change for consumers**: - **Work in Frankston, gateway to the gorgeous Mornington Peninsula**: - **Monday - Friday role with great work-life balance**: - **Access to training and professional development with dedicated Mental Health Educators** **Who We Are and What We Stand For** Peninsula Health is the major...


  • Frankston, Australia Peninsula Health Full time

    Who We Are and What We Stand ForPeninsula Health is the major metropolitan health service caring for a community of 300,000 people. Our Vision is to provide exceptional health and community care.In representing Peninsula Health, we expect all employees and volunteers to reflect our values: Be the Best, Be a Role Model, Be Open and Honest, Be Compassionate...

  • Supply Officer

    3 weeks ago


    Frankston, Australia Ramsay Health Care Full time

    Casual and flexible position available for an experience Supply Officer to join Ramsay and work across two of our VIC sites! About the Role On offer is a casual position working across two sites, Peninsula Private Hospital and Linacre Private Hospital. The Supply department procures and manages the delivery of a wide range of clinical and non-clinical...

  • Supply Officer

    1 week ago


    Frankston, Australia Ramsay Health Care Full time

    Casual and flexible position available for an experience Supply Officer to join Ramsay and work across two of our VIC sites About the Role On offer is a casual position working across two sites, Peninsula Private Hospital and Linacre Private Hospital. The Supply department procures and manages the delivery of a wide range of clinical and non-clinical...

  • Parts Interpreter

    1 month ago


    Frankston, Australia Superior People Recruitment Full time

    Our Mornington based automotive client are now seeking an experienced **Parts Interpreter**. **Requirements**: - Proven experience in a similar role, preferably within an automotive dealership - Exceptional communication skills - Strong work ethic, reliability, and a positive attitude - Trade experience is a plus - Valid Driver’s License - Proficiency in...


  • Frankston, Australia Peninsula Leisure Full time

    **Introduction**: We are excited to offer an opportunity for an experienced Facility Maintenance Officer to join our Asset & Facilities team on a permanent, part-time basis (24 hours per week). Reporting to the Facilities Maintenance Leader, this pivotal role combines administrative prowess with operational expertise to ensure our facilities are maintained...


  • Frankston, Australia Frankston City Council Full time

    **Job no**: 493009 **Work type**: Part Time **Location**: Frankston **Categories**: Administrative Frankston City Council is located on the eastern shores of Port Phillip Bay where the beach meets with the natural landscapes of the Mornington Peninsula. We are a diverse community that provides a vibrant lifestyle along with a growing economic and arts...


  • Frankston, Australia Frankston City Council Full time

    **Job no**: 492932 **Work type**: Part Time **Location**: Frankston **Categories**: Administrative Frankston City Council is located on the eastern shores of Port Phillip Bay where the beach meets with the natural landscapes of the Mornington Peninsula. We are a diverse community that provides a vibrant lifestyle along with a growing economic and arts...

  • Call Centre Officer

    1 week ago


    Frankston, Australia Chandler Macleod Full time

    Customer Service ConsultantPay Rate $30.95 per hour plus super 3 casual roles available (1 x FT casual hours 38 hours, 2 x PT casual 20 hours minimum with the requirement to accept further shifts there is high likelihood you will work close to full time hours weekly Frankston Location (Hybrid working model) Full flexibility required across a 24hour roster...


  • Frankston, Australia Peninsula Leisure Full time

    Introduction:We are excited to offer an opportunity for an experienced Facility Maintenance Officer to join our Asset & Facilities team on a permanent, part-time basis (24 hours per week). Reporting to the Facilities Maintenance Leader, this pivotal role combines administrative prowess with operational expertise to ensure our facilities are maintained at the...

  • Carer Consultant

    3 weeks ago


    Frankston, Australia Peninsula Health Full time

    **Great team, respectful culture & supportive management**: - **Excellent salary packaging benefits, discounted onsite parking and employee benefits program**: - **Frankston, Mornington Peninsula & surrounding locations** **Who We Are and What We Stand For** Peninsula Health is the major metropolitan health service caring for a community of 300,000...


  • Frankston, Australia Frankston City Council Full time

    **Job no**: 493046 **Work type**: Part Time **Location**: Frankston **Categories**: Administrative Frankston City Council is located on the eastern shores of Port Phillip Bay where the beach meets with the natural landscapes of the Mornington Peninsula. We are a diverse community that provides a vibrant lifestyle along with a growing economic and arts...