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Service Coordinator/planner

3 months ago

Seven Hills, New South Wales, Australia Employee Matters Pty Ltd Full time
Industry leading organisation with fast growth

  • Work in a collaborative and supportive team environment
  • Permanent fulltime role located in Seven Hills

About the company


Waterlogic, Purezza & Zip are all part of the Culligan Group, which leads the world in healthy and sustainable drinking water solutions and services.

Together we bring clean, safe and soft water to more than 100 million consumers globally, and save around 40 billion single use plastic bottles each year.


About the role


As the Service Coordinator/Planner you will be someone that thrives in a fast paced customer service environment with the ability to multitask.

In this role you will be responsible for the administration of inbound customer service requests and planned maintenance.

You are a highly motivated self-starter, professional in your approach with great communication skills.

Other responsibilities include:

  • Successful resolution of customer enquiries relating to new or existing service requests
  • Planning and communication of service requests to a team of field technicians and approved service agents
  • Planning, scheduling and managing receipt and closure of service requests
  • General office administration duties

Skills & experience

  • Intermediate to advanced skills in the Microsoft Office suite including Word and Excel
  • Ability to create and maintain strong relationships with internal/external stakeholders and work cohesively and collaboratively as part of a team
  • Excellent time management skills and and experience in area based team diary management
  • Experience with field service management software is highly desirable

Benefits:

  • Work Monday to Friday
  • A company passionate about the environment, hygiene, technology, and professional and quality
  • A strong company culture which is focused on idea sharing, collaboration and customer focused outcomes.
  • Learning and career development opportunities


Waterlogic requires employees to be fully vaccinated against Covid-19 to ensure the safety and wellbeing of our people and due the requirements of our valued customers.


How to apply
If this role appeals to you, please click APPLY now.