Current jobs related to Technical Account Manager - Melbourne, Victoria - Cisco Systems

  • Technical Account Management Lead

    7 days ago

    Melbourne, Victoria, Australia Zscaler Full time

    Technical Account Management LeadZscaler is seeking a seasoned Technical Account Management Lead to join our Customer Success Strategy & Operations team. As a key member of our team, you will be responsible for leading our Technical Account Management team to achieve their goals and drive customer success.The ideal candidate will have a strong technical...

  • Senior Technical Account Manager

    5 days ago

    Melbourne, Victoria, Australia Okta, Inc. Full time

    Unlock the Power of Identity with OktaOkta is the world's leading identity company, empowering individuals and organizations to safely use any technology, anywhere, on any device or app. Our Workforce and Customer Identity Clouds enable secure yet flexible access, authentication, and automation that transforms how people move through the digital world.The...

  • Senior Technical Account Manager

    7 days ago

    Melbourne, Victoria, Australia Okta, Inc. Full time

    About the RoleOkta, Inc. is seeking a highly skilled Technical Account Manager to join our team. As a Technical Account Manager, you will be responsible for partnering with our customers to provide strategic technical guidance on our comprehensive suite of identity and access management solutions.Key ResponsibilitiesAdvise customers on best practices and...

  • Senior Technical Account Manager

    1 week ago

    Melbourne, Victoria, Australia Deputy Full time

    This is a Senior Technical Account Manager role with Deputy, a leading company in AU, offering a unique opportunity to join a rapidly growing team. The Customer Success team is passionate, creative, and customer-centric, empowering customers to leverage Deputy's tools to achieve strategic outcomes and grow their businesses.**The Role:** A Senior Technical...

  • Senior Technical Account Manager

    1 week ago

    Melbourne, Victoria, Australia Deputy Full time

    {"title": "Senior Technical Account Manager", "description": "Empower Businesses with DeputyAt Deputy, we're on a mission to build thriving workplaces where staff are engaged, customers are served well, and businesses thrive. As a Senior Technical Account Manager, you'll play a critical role in helping our customers achieve strategic outcomes and grow their...

  • Senior Technical Account Manager

    2 weeks ago

    Melbourne, Victoria, Australia Deputy Full time

    {"title": "Senior Technical Account Manager", "description": "Empower Businesses with DeputyAt Deputy, we're on a mission to build thriving workplaces where staff are engaged, customers are served well, and businesses thrive. As a Senior Technical Account Manager, you'll play a key role in helping our customers achieve strategic outcomes and grow their...

  • Technical Account Manager, ES

    2 weeks ago

    Melbourne, Victoria, Australia Amazon Web Services Australia Pty Ltd Full time

    About the RoleWe are seeking a highly skilled Technical Account Manager to join our Enterprise Support team at Amazon Web Services Australia Pty Ltd. As a Technical Account Manager, you will play a critical role in leading the success of our enterprise support customers in building applications and services on the AWS platform.Key ResponsibilitiesCustomer...

  • Cloud Technical Account Manager

    2 weeks ago

    Melbourne, Victoria, Australia Alibaba Full time

    Job DescriptionAbout the RoleWe are seeking a highly skilled Cloud Technical Account Manager to join our team at Alibaba Group. As a Cloud Technical Account Manager, you will play a pivotal role in ensuring the stability and growth of our clients' cloud-business operations.Key ResponsibilitiesCloud Platform ManagementEnsure the stability and security of...

  • Senior Technical Account Manager

    2 weeks ago

    Melbourne, Victoria, Australia Deputy Full time

    {"h3": "Empowering Businesses through Technical Expertise", "p": "At Deputy, we believe that empowering businesses to build thriving workplaces is key to driving success. As a Senior Technical Account Manager, you will play a critical role in supporting the growth and expansion of our products with our strategic and CSM managed customers.Your technical...

  • Senior Manager

    2 weeks ago

    Melbourne, Victoria, Australia BDO Australia Full time

    About BDO AustraliaWe are a leading professional services firm that empowers people and realises possibilities. Our team of experts provides a wide range of advisory, audit, and accounting services to clients across various industries.Job SummaryWe are seeking a highly skilled Senior Manager to join our technical accounting team. As a Senior Manager, you...

  • Senior Manager

    5 days ago

    Melbourne, Victoria, Australia BDO Australia Full time

    About BDO AustraliaWe empower people and realise possibilities by hiring and developing exceptional talent to deliver advisory, audit, and accounting services.Our Technical Accounting DivisionBDO Australia has one of the largest technical accounting divisions in the country, with team members also part of BDO International's global IFRS team.We're at the...

  • Senior Manager

    7 days ago

    Melbourne, Victoria, Australia BDO Australia Full time

    About BDO AustraliaWe empower people and realise possibilities by hiring and developing exceptional talent to deliver advisory, audit, and accounting services.Our Technical Accounting DivisionBDO Australia has one of the largest technical accounting divisions in the country, with team members forming part of BDO International's global IFRS team. We're at the...

  • Senior Manager

    2 weeks ago

    Melbourne, Victoria, Australia BDO Australia Full time

    About the RoleWe are seeking a highly skilled Senior Manager to join our team at BDO Australia. As a Senior Manager, you will be responsible for providing technical accounting support to our audit and client-facing engagement teams.Key Responsibilities:Provide technical accounting support to audit and other client-facing engagement teams as required.Review...

  • Senior Technical Account Manager

    6 days ago

    Melbourne, Victoria, Australia Deputy Full time

    About DeputyDeputy is a global SaaS workforce management company that empowers businesses to build thriving workplaces. With a presence in 100+ countries, serving over 330,000 workplaces, Deputy is committed to helping millions of workers across industries.The RoleWe are seeking a Senior Technical Account Manager to join our Customer Success team. As a key...

  • Technical Account Manager

    1 week ago

    Melbourne, Victoria, Australia Deputy Full time

    About the RoleThis is a unique opportunity to join Deputy, a global SaaS workforce management company, as an Associate Technical Account Manager. As a key member of the team, you will play a pivotal role in ensuring seamless technical assistance and project delivery.ResponsibilitiesAct as a liaison between Support, TAM, Delivery Services, and Engineering...

  • Technical Account Manager

    3 days ago

    Melbourne, Victoria, Australia Deputy Full time

    About the RoleThis is a challenging and rewarding Associate Technical Account Manager role with Deputy, a leading global SaaS workforce management company. As a key member of our team, you will play a pivotal role in ensuring seamless technical assistance and project delivery.ResponsibilitiesAct as a liaison between Support, TAM, Delivery Services, and...

  • Senior Manager

    2 weeks ago

    Melbourne, Victoria, Australia BDO Australia Full time

    About BDO AustraliaWe are a leading professional services firm that empowers people and realises possibilities. Our team of experts delivers a wide range of advisory, audit, and accounting services to clients across various industries.About the TeamOur technical accounting division is one of the largest in the country, with a strong presence in BDO...

  • Senior Manager

    3 days ago

    Melbourne, Victoria, Australia BDO Australia Full time

    About BDO AustraliaWe empower people and realise possibilities by hiring and developing exceptional talent to deliver advisory, audit, and accounting services.Our technical accounting division is one of the largest in the country, with team members also part of BDO International's global IFRS team.Our Service OfferingWe provide specialist technical advice on...

  • Technical Account Management Lead

    2 weeks ago

    Melbourne, Victoria, Australia Zscaler Full time

    About the RoleZscaler is seeking an experienced Manager to join our Technical Account Management team. As a key member of our Customer Success Strategy & Operations team, you will play a critical role in helping our customers succeed and drive value.Key ResponsibilitiesLead a team of experienced professionals to achieve their goals and objectives, providing...

  • Technical Account Manager

    7 days ago

    Melbourne, Victoria, Australia Deputy Full time

    Job Title: Technical Account ManagerAt Deputy, we're on a mission to empower businesses to build thriving workplaces. As a Technical Account Manager, you'll play a pivotal role in ensuring seamless technical assistance and project delivery.Responsibilities:Act as a key intermediary between Support, TAM, Delivery Services, and Engineering teams to expedite...

Technical Account Manager

3 months ago

Melbourne, Victoria, Australia Cisco Systems Full time

Software Consulting Engineer (TAM)
Customer Experience


There are a lot of security companies out there, but no one is doing what Kenna is doing: giving our customers the ability to measure their risk landscape and truly protect their environments from the ever-present threat of a breach.

As a result, we see phenomenal growth as some of the top companies in the world flock to our platform.

We have robust venture funding, an astonishing team who will fight beside you to accomplish the impossible, and we even offer excellent benefits and stock options.


As a Software Consulting Engineer (TAM) you will be a part of Cisco/Kenna's Customer Success team, reporting into the Leader, Customer Success.

You'll guide a strategic portfolio of assigned customers for quick and consistent technical adoption.

RESPONSIBILITIES:

  • Own overall technical implementation and relationship with assigned customers
  • Increase adoption, training, best practices, feature requests
  • Establish a trusted/strategic technical advisor relationship with each assigned client and drive continued integration of our products and services into the customer vulnerability management program
  • Work with clients to establish critical goals, or other key performance indicators and aid the customer in achieving their goals.
  • Responsible for maintaining customer satisfaction levels necessary to ensure renewal
  • Advocate customer technical needs/issues crossdepartmentally.
  • Maintain deep technical competence on the platform and provide both basic and advance training sessions for customers.
  • Facilitate integration of Kenna into overall workflow in customer environments including operation with ticketing, compliance and asset management solutions (may require Kenna API scripting).
  • Analyze and provide data to the product and engineering organizations to enable effective decisionmaking and prioritization.
  • Create knowledgebased content such as troubleshooting tips and best practices
  • Manage customer communications and expectations to resolve their issues and questions effectively and efficiently
  • Manage internal / external communications and expectations during an escalation event.
  • Facilitate and demonstrate effective and documented reproduction and problem identification
  • Exhibit and inspire the highest levels of customer empathy and curiosity
  • Demonstrating and instructing how to meet and communicate with the customer where they are at.
  • Assist with team leadership required practices asneeded, including but not limited to reporting, upkeep of team materials and assistance with implementation of process improvement as it pertains to the Customer Success Team.
  • Partner effectively with Kenna Security teams to address customer concerns efficiently and decisively.

PREFERRED QUALIFICATIONS

  • Extensive work experience in customer success, resident engineer, network engineer, or similar roles.
  • Bachelor's degree required in an appropriate field of study.
  • Experience in configuring, testing and troubleshooting various networking products/solutions
  • Technology and systems: Comfortable with the following software: Zendesk, JIRA, Salesforce.
  • Handson scripting experience required.
  • APIs and Ruby familiarity are required.
  • Ability to multitask and work in a dynamic environment.
  • Experience with security products is a plus.
  • People person: Loves working with people and providing top tier customer support to solve problems, teaching and training, and has examples of making a customer wildly successful.
  • Team Player: Proven track record of adding value to multiple teams. Will work crossfunctionally to help make customers be more successful.
  • Excellent communicator: Present and communicate value, influence decision making, and convey credibility all levels of the organization including the executive level.
  • Excellent listener: Proven track record of identifying customer pain points, uncovering additional revenue opportunities, and showing empathy to those they work with.
  • Proven multitasker: Ability to manage multiple projects and activities at a time while paying strict attention to detail and deadlines.
  • Problem solver: Track record of identifying issues and finding creative ways of solving the problem with positive outcomes.
  • Inspiring and motivating: Inspire others' commitment to their work and organizational excellence
  • Availability to provide occasional afterhours support on a scheduled / nonscheduled basis.
**Cisco COVID-19 Vaccination Requirements