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Technical Account Manager, ES
2 months ago
We are seeking a highly skilled Technical Account Manager to join our Enterprise Support team at Amazon Web Services Australia Pty Ltd. As a Technical Account Manager, you will play a critical role in leading the success of our enterprise support customers in building applications and services on the AWS platform.
Key Responsibilities- Customer Success: Act as a single point of contact to Enterprise Accounts, understanding their outcomes and business goals.
- Strategic Advice: Provide expert advice on AWS services in support of questions, project and launch planning, and ongoing operational issues.
- Cloud Adoption: Make AWS service improvement recommendations that fit with your customer strategy and architecture.
- Operational Performance: Evaluate, analyze, and present periodic reviews of operational performance to customers.
- Service Disruptions: Provide detailed reviews of service disruptions, metrics, and detailed prelaunch planning.
- Customer Advocacy: Champion and advocate for customer requirements within AWS, including feature requests.
- Communication: Participate in customer-requested meetings (onsite or via phone) and leverage key customer resolution tools across all service groups to facilitate rapid resolution of customer concerns.
- Knowledge Sharing: Share knowledge and innovate with some of the leading technologists around the world.
- Collaboration: Work directly with Amazon Web Service engineers to ensure that customer issues are resolved as expediently as possible.
- Business-Critical Events: Plan and execute successful business-critical events, including product launches, migrations, and modernizations for your customers on AWS.
- Technical Expertise: Experience in at least two of the following technical domains: Compute, Storage, Networking, CDN, Databases, DevOps, Big Data and Analytics, Security, Applications Development.
- Customer-Facing Experience: Internal enterprise or external customer-facing experience with the ability to clearly articulate and present to small and large audiences.
- Leadership Experience: 5+ years of experience in similar roles such as a Senior Technical Consultant, Solutions Architect, IT Manager/Engineer or other similar technical role.
- Computer Science or Math Background: Computer Science or Math background.
- Software Development Experience: Working knowledge of software development practices and technologies.
- AWS Experience: Experience working with AWS technologies.
- Technology Budget Management: Solid understanding of technology budget management.
