Technical Account Management Lead

2 months ago


Melbourne, Victoria, Australia Zscaler Full time
About the Role

Zscaler is seeking an experienced Manager to join our Technical Account Management team. As a key member of our Customer Success Strategy & Operations team, you will play a critical role in helping our customers succeed and drive value.

Key Responsibilities
  • Lead a team of experienced professionals to achieve their goals and objectives, providing sound technical guidance and business acumen.
  • Collaborate with cross-functional teams, including Support, Engineering, Ops, and Sales, to drive strategic programs and initiatives.
  • Establish operational goals and work plans, delegating assignments to your team and promoting a culture of excellence.
  • Develop and implement best practices for implementing Zscaler products in both internal and customer-facing Knowledge Bases.
  • Work with the Customer Success team to support project and engagement plans with clients, resolving complex technical issues and lingering concerns.
Requirements
  • Minimum 10 years' experience in a technical role involving networking or information security.
  • Direct management experience (3 years minimum) with demonstrated leadership in improving management of costs, methods, and staffing.
  • Experience hiring/building and defining roles for a world-class technical team up to 15 members.
  • Strong technical background, with intimate knowledge of HTTP, HTTPS, TCP, and core networking protocols.
Preferred Qualifications
  • Customer management skills during and post-incident response, with the ability to guide clients' choices.
  • Working knowledge of web-based security and network infrastructure, including Security Proxies, such as NGFW, SSL/IPSec VPNs, and Firewalls.
  • Vendor certification CISSP, CCIE, CCNP, JNCIE, and MCSE a distinct advantage.


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