Technical Account Management Lead
2 months ago
Zscaler is seeking an experienced Manager to join our Technical Account Management team. As a key member of our Customer Success Strategy & Operations team, you will play a critical role in helping our customers succeed and drive value.
Key Responsibilities- Lead a team of experienced professionals to achieve their goals and objectives, providing sound technical guidance and business acumen.
- Collaborate with cross-functional teams, including Support, Engineering, Ops, and Sales, to drive strategic programs and initiatives.
- Establish operational goals and work plans, delegating assignments to your team and promoting a culture of excellence.
- Develop and implement best practices for implementing Zscaler products in both internal and customer-facing Knowledge Bases.
- Work with the Customer Success team to support project and engagement plans with clients, resolving complex technical issues and lingering concerns.
- Minimum 10 years' experience in a technical role involving networking or information security.
- Direct management experience (3 years minimum) with demonstrated leadership in improving management of costs, methods, and staffing.
- Experience hiring/building and defining roles for a world-class technical team up to 15 members.
- Strong technical background, with intimate knowledge of HTTP, HTTPS, TCP, and core networking protocols.
- Customer management skills during and post-incident response, with the ability to guide clients' choices.
- Working knowledge of web-based security and network infrastructure, including Security Proxies, such as NGFW, SSL/IPSec VPNs, and Firewalls.
- Vendor certification CISSP, CCIE, CCNP, JNCIE, and MCSE a distinct advantage.
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Technical Account Management Lead
1 month ago
Melbourne, Victoria, Australia Zscaler Full timeTechnical Account Management LeadZscaler is seeking a seasoned Technical Account Management Lead to join our Customer Success Strategy & Operations team. As a key member of our team, you will be responsible for leading our Technical Account Management team to achieve their goals and drive customer success.The ideal candidate will have a strong technical...
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Technical Account Management Lead
4 weeks ago
Melbourne, Victoria, Australia Zscaler Full timeAbout the RoleThe Customer Success Strategy & Operations team at Zscaler leverages critical data and market insights to empower our clients and enhance value delivery. Our collaborative efforts focus on identifying solutions through competitive and industry trend analysis, offering essential insights for strategic decision-making. We play a pivotal role in...
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Technical Account Management Team Lead
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Forensic Accounting Specialist
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Technical Account Manager
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Melbourne, Victoria, Australia Amazon Web Services Australia Pty Ltd Full timeJob Title: Technical Account ManagerAs a Technical Account Manager at Amazon Web Services Australia Pty Ltd, you will play a critical role in leading the success of enterprise support customers in building applications and services on the AWS platform.Key Responsibilities:Act as a single point of contact to Enterprise AccountsUnderstand customer outcomes and...
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Technical Account Manager
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Technical Account Manager
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Senior Business Services Accountant
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