Practice Support Analyst

1 week ago

Melbourne, Victoria, Australia MYOB Full time

Hi And thanks for stopping by
We're MYOB, a business management platform designed to unleash the potential of businesses across Australia and New Zealand As the #originalstartup, our roots are in finance and accounting software, but today we are so much more. We help our Aussie and Kiwi customers unleash their full potential, giving them the tools to Start, Survive and Succeed: all in the one place.
We're always on the hunt for those who bring a different perspective, diversity of thought and the drive to make our culture even better. Take your career to a new dimension at MYOB.

About the Team
This is a team that needs no introduction because customers drive our world. Support, Success & Consulting Services represent the voice of our customers and are a highly collaborative conduit between Sales, Tech, Product, and Marketing, ensuring the needs of our SME & Enterprise customers are understood and reflected across the business.

The Opportunity
Are you proactive and love a challenge? If you enjoy problem solving and providing excellent client service, then this is a role for you Join the Practice Support Analyst team and provide timely, efficient, and accurate support for our customers.

The Role
Support our Accountants and Partners via phone & email, so they can easily manage their product with ease. We will provide training, mentoring and assistance to support you to do this. Some of the key parts of the role are:

Provide high quality, responsive technical and application support for customers across Australia and New Zealand, across their different products and modules.
- Work closely with internal partners such as Product Specialists, Account Managers, Development Teams, Product Managers, Professional Services and other Enterprise Solutions team members.

What we'd like to see in you
- Experience in troubleshooting applications and workflows.
- Experience / Knowledge of accounting products
- Flexibility, prioritisation and time management skills, ability to multitask and be multi skilled across the range of modules.
- A collaborative mindset and ability to work with colleagues remotely.
- Understanding of the fundamentals of the SaaS environment and exposure to supporting, implementing and training a SaaS based product.
- Strong communication skills in both written and verbal format.
- Build rapport via voice/ or digital channels demonstrating empathy, patience, active listening, communication, problem-solving conflict resolution and time management to help resolve customer issues.
- Experience / Knowledge of accounting products preferred
- Understanding of basic accounting concepts such as P/L, ledger reconciliation or practice management experience

What else do you need to know?

You will be part of a robust, collaborative team who take their work seriously but not themselves. We believe that ongoing learning is important for all professionals, and you'll be encouraged to take advantage of development opportunities.

Our Culture & Benefits
Our values have stood the test of time. If you want to work and collaborate where opinions are valued, and your ideas can make a difference, come to a place where Your Work Matters.
See what it's like to work at MYOB and what we're all about.

Do your best work in a flexible work environment, right down to financial assistance to set up your home 's called Flexperience, and it's designed by you and your team
Our partnership with Smiling Mind helps support the wellbeing of our team members and customers
Drive your own learning via conferences, in-house training, LinkedIn Learning, study assistance and a strong focus on leaders creating a learning environment
A multitude of leave options including up to an additional four weeks of purchased leave, generous parental leave, domestic violence leave, transgender leave, volunteer leave, study leave, plus more
Communities built around 'Wellness', 'Belonging' and the 'Planet' where you can make a meaningful contribution
Access to best-in-class discounts and vouchers from leading retailers, and a lot more.

We are proud to be a Circle Back Initiative Employer and we commit to responding to every applicant.

MYOB are an equal opportunity employer and we champion diversity. Don't meet every single requirement of this role? Still apply Research tells us that that women and underrepresented groups are less likely to apply unless they meet every single requirement. At MYOB we believe that the right hire is someone who makes an addition to our culture, rather than someone who fits in and conforms to our status quo. Moving to 'Culture Add' means adding team members who not only value MYOBs standards and workplace culture, but also bring an aspect of diversity that positively contributes to MYOB. So, if you're excited about this role, or about MYOB, we'd still love to hear from you

Apply for this job

  • Practice Support Analyst

    1 week ago

    Melbourne, Victoria, Australia MYOB Full time

    Hi And thanks for stopping byWe're MYOB, a business management platform designed to unleash the potential of businesses across Australia and New Zealand As the #originalstartup, our roots are in finance and accounting software, but today we are so much more.We help our Aussie and Kiwi customers unleash their full potential, giving them the tools to Start,...

  • Practice Support Analyst

    2 weeks ago

    Melbourne, Victoria, Australia Axsys Full time

    Hi And thanks for stopping by We're MYOB, a business management platform designed to unleash the potential of businesses across Australia and New Zealand As the #originalstartup, our roots are in finance and accounting software, but today we are so much more.We help our Aussie and Kiwi customers unleash their full potential, giving them the tools to Start,...

  • Practice Support Analyst

    1 week ago

    Melbourne, Victoria, Australia Myob Group Limited Full time

    Hi And thanks for stopping byWe're MYOB, a business management platform designed to unleash the potential of businesses across Australia and New Zealand As the #originalstartup, our roots are in finance and accounting software, but today we are so much more. We help our Aussie and Kiwi customers unleash their full potential, giving them the tools to Start,...

  • Business Analyst Practice Lead

    4 weeks ago

    Melbourne, Victoria, Australia Randstad Australia Full time

    Due to business requirements, our client is looking for a talented Business Analysis Practice Lead to guide the organisation's BAs within the Centre of Excellence.12 month contract, 2-3 days hybrid flexibility in Melbourne CBD. What You'll Do:Focus on BA service excellence, developing and refining business analysis methodologies, best practices, and...

  • Business Analyst Practice Lead

    2 months ago

    Melbourne, Victoria, Australia Randstad Australia Full time

    Due to business requirements, our client is looking for a talented Business Analysis Practice Lead to guide the organisation's BAs within the Centre of Excellence.12 month contract, 2-3 days hybrid flexibility in Melbourne CBD. What You'll Do:Focus on BA service excellence, developing and refining business analysis methodologies, best practices, and...

  • Practice Manager

    1 week ago

    Melbourne, Victoria, Australia Practice Managers Australia (PMA) Full time

    Location: MelbourneWorktype: Part Time Part time opportunity 3 (flexible) days a week Offering $40$50p/h + Superannuation + Parking Located in Heidelberg, close to transport, cafes and shopsThe PracticeAn experienced general paediatrician specialising in developmental and behavioural issues is dedicated to positively impacting the lives of children from...

  • Practice and Engagement Manager

    2 weeks ago

    Melbourne, Victoria, Australia Practice Managers Australia (PMA) Full time

    Location: MelbourneWorktype: Full Time Newly created senior role reporting to CEO and working with Executive Management Strategic and operational responsibility for delivery of key projects Facilitate successful membership engagement servicesAbout AAPM Identified and widely respected as the nation's peak association dedicated to supporting effective Practice...

  • IT Support Analyst

    1 week ago

    Melbourne, Victoria, Australia RedRock Resourcing Full time

    IT / Application Support Analyst x 3 - All Levels - Swindon - New 25, ,000+ Bonus + Benefits A leading organisation in the Swindon area requires a number of IT / Application Support Analysts to join its growing support function. Suitable candidates will have the following:Strong communication skills Experience of resolving technical (ideally...

  • Desktop Support Analyst

    1 week ago

    Melbourne, Victoria, Australia Anton Murray Consulting Full time

    Melbourne- Ancillary Areas- Contract or TemporaryOur client is a global financial services business looking for a Desktop Support Analyst to join on an initial contract.Position Overview: Provide a concierge service for both high profile and standard Audio Visual and Video Conference related meetings. Ensure that hardware is available for new starters....

  • It Support Analyst

    1 week ago

    Melbourne, Victoria, Australia Manageditservices Full time

    It Support Analyst | Special Measures - Disability Inclusion IT Source: u Workin JOB DESCRIPTION The recruitment of this position constitutes part of the Randstad Recruitable Pilot and is open only to applicants with permanent disability.The Pilot is a government funded program specifically for the recruitment of people with a permanent disability.Having a...

  • Sharepoint Support Analyst

    2 weeks ago

    Melbourne City Centre, Victoria, Australia Department of Education Full time

    SharePoint Support Analyst VPS4 Fixed Term until 30/06/2024, Full TimeEnjoy a career that makes a difference by helping to shape the education experience for Victoria. Be part of a vibrant Department culture with a strong sense of community and inclusion. Join the Education State. At the Department of Education, we are committed to giving every Victorian the...

  • Project Support Analyst

    1 week ago

    Melbourne, Victoria, Australia Dynamo Recruitment Full time

    Melbourne based Hybrid role Large Australian based Manufacturing company Join an established internal IT team on D365 transformation projectProject Coordinator / Business Analyst12 month fixed term contract - Hybrid roleOpportunity to gain exposure to D365 FinOpsSalary $90-110KOur client,a large Australian manufacturing company, is looking to hire aProject...

  • Support Analyst

    2 weeks ago

    Melbourne, Victoria, Australia Thomson Reuters Full time

    Thomson Reuters is the leading source of intelligent information for the world's businesses and professionals. We combine industry expertise with innovative technology to deliver critical information to leading decision makers in the financial and risk, legal, tax and accounting, intellectual property and science and media markets, powered by the world's...

  • It Support Analyst

    2 weeks ago

    Melbourne, Victoria, Australia Modern Hardware Full time

    It Support Analyst | Special Measures - Disability Inclusion IT Source: uWorkin JOB DESCRIPTION The recruitment of this position constitutes part of the Randstad Recruitable Pilot and is open only to applicants with permanent disability. The Pilot is a government funded program specifically for the recruitment of people with a permanent disability. Having...

  • IT Support Analyst

    1 week ago

    Melbourne, Victoria, Australia Ansaldo Nuclear Limited Full time

    Ansaldo Nuclear Ltd is an inclusive employer, and we actively encourage people from all backgrounds to apply. However, due to the nature of our business, many of our roles and customers require security clearance.Therefore, your current or any previous nationality and/or your place of birth may limit the roles you can carry out for us.For the below position,...

  • Application Support Analyst

    1 week ago

    Melbourne, Victoria, Australia Talent International Full time

    Initial contract until 2/11/2024 + potential for extensions Melbourne CBD location with working from home options Government Department The Role:The Government Department is seeking an Application Support Analyst to assist in unpacking technical issues (triage) of applications. The Responsibilities:Provide level 2 & 3 technical analysis through multiple...

  • Data Support Analyst

    1 week ago

    Melbourne, Victoria, Australia Milestone IT (Milestone Information Technology) Full time

    Data Support Analyst (Excel experienced)Australia - VICMelbourne - All locations Added Wednesday 10th of April :08:24 PM Milestone IT is a leading recruitment agency specializing in providing top-notch talent to various industries. We are currently partnering with a prominent healthcare client in search of a skilled Data Support Analyst with expertise in...

  • Application Support Analyst

    2 weeks ago

    Melbourne, Victoria, Australia Manageditservices Full time

    Initial contract until 2/11/2024 + potential for extensionsMelbourne CBD location with working from home optionsGovernment DepartmentThe Role:The Government Department is seeking an Application Support Analyst to assist in unpacking technical issues (triage) of applications.The Responsibilities:Provide level 2 & 3 technical analysis through multiple contact...

  • Data Management Practices Analyst

    2 weeks ago

    Melbourne, Victoria, Australia MedHealth Full time

    Company DescriptionBased in Melbourne, MedHealth are currently seeking someone with a high level of initiative, an outgoing personality, and a professional can-do attitude to join our team.The purpose of the Data Management Practices Analyst is to implement a series of security recommendations to mitigate risks associated with data across the broader MHG...

  • Receptionist / Secretary Specialist Practice

    2 weeks ago

    Melbourne, Victoria, Australia Practice Managers Australia (PMA) Full time

    Location: MelbourneVICWorktype: Part TimeA fantastic opportunity is available for a Medical Receptionist/Secretary to join our specialist Sleep and Respiratory practice.Sleep & Respiratory GroupAbout usThe Sleep & Respiratory Group are the experts in diagnosing and treating sleep and respiratory disorders in Melbourne and Victoria. We are the problem solvers...