Partnerships Manager

1 week ago

Melbourne, Victoria, Australia McMillan Shakespeare Full time

Plan and Support Services (part of the McMillan Shakespeare Group) has rapidly grown to become one of Australia's leading experts in NDIS Plan Management and Support Coordination.

To support our rapid national growth we are offering opportunities to suitably experienced and passionate people to join our business, supporting people with a disability to live the life they want and realise their goals in life.


The PSS Partnership Manager (PM) is responsible for growing the plan management and support coordination market share primarily through business to business (B2B) activity across all brands within group.

This includes defining and delivering on the B2B strategic plan and contributing to the overall growth plan for PSS. The responsibilities include organic growth and acquisition opportunities together with developing partnership opportunities with compatible organisations within the industry.


The role will work closely with the Senior Leadership Team (SLT), Sales and Digital Manager and Customer Manager to deliver the targeted growth outcomes.

The Role

  • Ownership of the Plan and Support Services B2B growth strategies. This includes organic growth in the core business and inorganic growth through consolidation and acquisition
  • Ownership of the Plan and Support Services partnerships strategies. This includes building new partnerships, as well as deepening existing relationships with a focus on growing the customer base. Analysis of the market, PSS brand attributes and BRM capability to review assess which brand and BRM's are best placed to take advantage of identified market opportunities
  • Analysis of data to identify underpenetrated regions, community groups (including CALD), and recently acquired competitors
  • Evaluating market entry opportunities, preparing business cases, financial models and plans to be presented to the Senior Leadership Team for discussion and vetting
  • Reporting on profitability and investment return on growth on a consolidated and project basis
  • Determining the overall direction of new business opportunities ensuring they fall within the strategic direction of the organisation and balancing short and long term goals
  • Assessing potential partners, performing competitive research, evaluating proposed partnerships, and analysing and developing business cases for new business targets
  • Work through segmenting our partnerships base to ensure priortisation and focus on the highperforming areas
  • Engagement with Product & Digital Managers to develop and build digital assets to differentiate PSS Partnerships
  • Engagement with marketing to develop a comprehensive partnerships toolkit to ensure effective communication and support of the customer base, deepening relationships
  • Working with the PSS Managing Director and the Head of Customer and Growth, the PM will devise approaches to acquisition targets and construct innovative approaches to sales
  • Partner with internal teams and external agencies to coordinate the execution of growth strategies and to optimise the performance of the business. Internal teams include Marketing and Communications, Customer and Partnerships
  • Building small Plan Management acquisition opportunity shortlist and strategy for purchase and growth
  • Identify, develop and implement strategic growth opportunities
  • Develop long term strategic partnerships and opportunities to enhance market and financial position
  • Leverage existing individual networks to explore additional opportunities
  • Cultivate internal relationships, engaging with the Senior Leadership Team and key teams as appropriate
  • Represent PSS at key functions and strategic partnership opportunities to drive the network and support the brand of PSS
  • Recruiting, selecting and training sales staff.

You will bring:

  • Proven sales ability (8 to 10 yrs) including outstanding negotiation skills, persuasive ability and excellent communication skills
  • Experienced people leader capabilities, adept at managing and motivating people to deliver clearly articulated goals, service excellence and exceed customer expectations
  • The ability to build relationships with customers at all levels and translate to varying customer needs
  • Relevant tertiary qualifications or equivalent work experience
  • Sound planning, organising and time management capability with a strong sense of urgency

What we can offer you:

  • Our strong peoplefirst culture
  • Flexible/hybrid working to enhance your work/life balance
  • Novated lease benefits and discounts 12 weeks Paid Parental leave and access to our Parents Portal
  • Exempt Employee Share Plan
  • Paid Income Protection Insurance under MMSG default Super plan
  • Access to a broad range of learning and development programs
  • Career break and volunteering leave
  • Access to Employee Assistance Program and annual Flu vaccination
  • Lifestyle Rewards program
As an employer who embraces Diversity, Equity & Inclusion, we hold a collective commitment to foster an environment where all diff

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