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Customer Support Coordinator
3 months ago
Customer Support Coordinator:
- Date: 30 Aug 2023
- Location: Parramatta, NSW, AU, 2150
- Company: Ventia
What we offer: - Full time permanent roles available based in Parramatta CBD to commence ideally on 1st October 2023:
- Monday-Friday 9am5pm.
- Wednesday-Sunday either 7am or 8am start for 8 hours.
- Clerks Award > Adult Level 3 > $27.66 per hour with overtime offered weekly and penalties for weekend work.
- Comprehensive induction and training program designed to equip you with the skills and knowledge required to be successful in your role.
- Monthly rewards & celebrations, plus free coffee & snacks.
- Employee benefits such as discounts on Health Insurance, Banking (new home loans, credit cards, everyday bank accounts), flights & accommodation, car hire, car leasing and much more.
- Work with one of the largest essential service providers in Australia and New Zealand who have a long standing, wellfounded client relationship.
- Opportunity to excel your career by working with our business and have access to internal career opportunities across the contract and bigger Ventia organisation.
- Access to a variety of Health and Wellness initiatives including the EAP, Ventia's Healthy Minds program and Healthy Bodies program.
About the role:
Our 24/7 contact centre is located in the heart of Parramatta CBD, close to public transport.
At the Ventia Operations Centre (VOC), we work closely with a diverse range of clients who are active participants of several front-line public services and sectors.
On a daily basis you'll:
- Make outbound calls to liaise with internal and external stakeholders, predominately contractors to discuss work orders to be completed. This is not a high volume inbound or sales role.
- Case management of service outcomes/managing urgent or high priority work order needing fast resolution.
- Maintain and update various databases, spreadsheets, and documents.
What we are looking for:
- First and foremost a good, positive attitude who can work in a team environment and a willingness to learn.
- We use several systems so you must be technologically savvy with experience working with computers and systems.
- Excellent communication skills, written and verbal.
About Ventia:
Ventia is a leading infrastructure services company, operating across Australia and New Zealand. Our clients are the owners and operators of assets that are critical to our local communities.
Diversity:
How to apply:
Position Reference Number: 154834
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Bank, Banking, Call Center, Customer Service, Finance
