Lending Services Manager

2 weeks ago


Perth, Western Australia Capricorn Full time

A great opportunity to thrive

Joining Capricorn means more than just a job - it's being part of a community dedicated to improving the lives of its Members by supporting their businesses. We are purpose-driven, committed to empowering our community to succeed. Our inclusive workplace values fairness and diversity.

  • Provide a diverse and inclusive workplace - treat everyone with respect.
  • Give you flexibility - we all need a work-life balance.
  • Offer paid parental leave - support for both parents.
  • Create a fun environment - with virtual and face-to-face social events.
  • Work perks - rewarding programs, wellness initiatives, and more.

Role Purpose
The Lending Manager role at Capricorn involves overseeing day-to-day operations of Lending & Shares Services teams. The role focuses on ensuring high service levels, maintaining quality credit, and fostering a positive Member experience to drive the company's strategic agenda of Experience and Growth.

  • Measure and report on product, process, and service effectiveness.
  • Manage the credit application process.
  • Sanction credit and handle compliance queries.
  • Collaborate with key stakeholders.
  • Support Pre-Approval Campaigns.

Process Improvement
Collaborate with stakeholders to enable automation and streamline credit applications. Use data to enhance process efficiency and compliance. Implement improvements based on feedback and analytics.

Leadership & Management
Provide leadership and coaching to direct reports. Resolve conflicts and ensure accountability. Develop operational plans, set targets, and adhere to company policies. Recruit, induct, and develop staff. Create succession plans and ensure exceptional service delivery.

Skills, Knowledge and Attributes
Include people leadership skills, lending practices knowledge, customer service ethics, and strong communication skills. Additionally, strong end-to-end process skills, project management abilities, and advanced Microsoft Office skills are necessary.

Experience
Minimum five years' credit risk experience and team management experience. Proficiency in relevant banking and accounting software.

Qualifications
Secondary education, tertiary business qualification, and Financial Services certification required.

The next steps
If you believe in a Member-first culture and are the right fit, apply now. Early applications are encouraged. For more information, visit Capricorn's website.



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