Lending Services Manager

2 weeks ago

Perth, Western Australia Capricorn Full time

A great place to work


When you join Capricorn, you become a part of something bigger than a typical company, because as a co-operative we exist to improve the lives of our Members by supporting them in building stronger businesses - not the other way around.

We are purpose-led and are committed to empowering our community to thrive.

Our community includes our employees, and we know what is important to them, because we asked And here's our commitments to you:

  • Provide a diverse and inclusive workplace because we know how important it is for everyone to be treated fairly and with respect.
  • Give you flexibility it's important to recognise we are all unique and need to create work life balance.
  • Offer paid parental leave that supports both parent's leave and their transition back to work.
  • Create a fun environment our social calendar is full up with a range of different virtual and facetoface events to keep us connected.
  • Work perks that our employees actually use, such as a fantastic reward and recognition program, wellness program, additional leave purchase and so much more

Role Purpose

Key Accountabilities

  • Measure and report on product, process, and service effectiveness, in terms of service delivery and Member satisfaction.
  • Sanction credit within delegated authority and be the escalation point for compliance queries.
  • Ensure compliance with Legislative requirements, Privacy Act and AML are strictly adhered to through effective coaching, communication and control testing
  • Review approval process for large accounts, gaining approval at appropriate authority level, ensuring appropriate securities in place and putting contingencies in place for highrisk accounts.
  • Collaborate with key internal and external stakeholders to continuously optimise process, controls and service delivery.
  • Carry out ad hoc and confidential credit checks on Corporate Entities and Individuals as requested by management
  • Manage and maintain the timely invoicing, monitoring, collection, reporting and/or data analysis of finance related income streams.
  • Support and advise on Pre-Approval Campaigns
  • Maintain effective customer relationships with all internal stakeholders to support change management and collaborate to improve overall business performance.
  • Ensuring Capricorn's Share Registry is run under the Corporations Act 2001 and Capricorn's Constitution.
  • Ensure that all internally and externally required shares related reporting is performed (including dividend related annual income reporting to the ATO, shareholding statements to shareholders, share movement reporting to ASIC and assisting reconciliation reporting to Capricorn's Finance Team).
  • Ensuring that the process around the payment of any dividend declared is run under the Corporations Act 2001, Constitution and otherwise in an expedient and effective manner.
  • Assisting the Company Secretary in shareholder related matters including the running of director elections, AGM and distributing Capricorn's annual report.

Process Improvement

  • Utilise data and analytics to improve pipeline throughput and end to end process
  • Consult and implement improvements to meet with evolving compliance requirement
  • Utilise feedback from surveys, complaints and risk incidents to coach and improve process.
  • Review and update procedures and policies and streamline where appropriate
  • Advise on additional checks to improve effectiveness of Credit procedures

Leadership & Management

  • Provide leadership, direction and coaching for all direct reports ensuring direct reports are held accountable for the accurate and timely completion of responsibilities within set guidelines;
  • Be an escalation point for any conflicts of complains and resolve as required;
  • Execute and adhere the Automotive Leadership Operating Rhythm comprising of:
Coaching and Observations

Informal Coaching

Check In's

Performance reviews and development discussions

Sales Team Meetings

Operations Team Meetings

Focus Sessions

Learning Masterclass

Calibration

  • Develop and set KRA's, operational plans, and the allocation targets to teams and individuals across relevant teams and channels as required;
  • Adhere to all departmental policies and procedures as well as all Capricorn Corporate Policies and Procedures as amended from time to time.
  • Responsible for the recruitment, induction and development of staff within all Lending teams.
  • Establish a yearly development roadmap for direct reports to facilitate the ongoing development of the team capability in the delivery of product, service and relationship management;
  • Meet regularly with L&D and external training providers to assist in delivering on development roadmap;
  • Create succession planning for leadership and other important roles; and
  • Deliver exceptional service throughout the teams to achieve voice of member (VOM) targets.

Skills, Knowledge and Attributes

  • Proven track record of excellent people le

  • Lending Services Manager

    2 weeks ago

    Perth, Western Australia Capricorn Full time

    A great opportunity to thriveJoining Capricorn means more than just a job - it's being part of a community dedicated to improving the lives of its Members by supporting their businesses. We are purpose-driven, committed to empowering our community to succeed. Our inclusive workplace values fairness and diversity.Provide a diverse and inclusive workplace -...

  • Product Manager Lending

    2 weeks ago

    Perth, Western Australia Bankwest Full time

    You are: An analytical thinker with a curious mindsetWe are: At the heart of the Retail Bank's franchiseTogether we can: Deliver outstanding customer initiativesBankwest Home Buying aims to deliver a seamless lending experience to our personal and Business Banking customers. We offer market-leading products and services, supported by some of the world's best...

  • Lending Specialist

    2 weeks ago

    Perth, Western Australia Bank of Queensland Full time

    About the Role Join BOQ Owner Managed Branch at 111 St George Tce Recently changed to an Owner Managed branch, so you can be apart of a newly created and supportive team Public transport accessibleBOQ's Lending Specialists are customer-centric, thrive on building lasting relationships and are motivated by being a trusted home lending advisor to our...

  • Lending Specialist

    2 weeks ago

    Perth, Western Australia Bank of Queensland Full time

    About the Role Join BOQ Owner Managed Branch at 111 St George Tce Recently became an Owner Managed branch, so you can be apart of a newly created and supportive team Public transport accessible right to the doorBOQ's Lending Specialists are customer-centric, thrive on building lasting relationships and are motivated by being a trusted home lending advisor...

  • Team Manager, Home Lending

    2 weeks ago

    Perth, Western Australia Commonwealth Bank of Australia Full time

    Team Manager, Home LendingSee yourself in our team Our opening hours are 8am 8pm, Monday to Friday; and Saturday to Sunday 8am 6pm (AEST).- This is a permanent full-time position, working Tuesday Saturday 9am 5:30pm (AWST): This will be your set base shifts for 12 months (no rotating rosters). This is a hybrid role 50% of your time in the office, and...

  • Digital Lending Manager

    2 weeks ago

    Perth, Western Australia St Full time

    EOI for upcoming positions in Virtual Acquisition Shape and develop your career in home lending with St George Bank Supportive team environment based in Perth CBD with Hybrid workingHow will I help?We're all about 'people helping people' - and our Digital Lending Managers are in the front line of that ambition. You'll help families and individuals across...

  • Home Lending Specialist

    2 weeks ago

    Perth, Western Australia eFinancialCareers Ltd. Full time

    Home Lending Specialist - South Hedland Commonwealth Bank of Australia Perth, Australia Home Lending Specialist - South Hedland Commonwealth Bank of Australia Perth, Australia Posted 3 days ago Permanent Competitive You are experienced in Lending with a passion for Business Development & Customer ServiceWe are experts in supporting customers in one of the...

  • Home Lending Specialist

    2 weeks ago

    Perth, Western Australia Commonwealth Bank of Australia Full time

    Home Lending Specialist - South Hedland- You are experienced in Lending with a passion for Business Development & Customer Service:We are experts in supporting customers in one of the most important financial decisions they will make:- Together we will become the #1 Home Lending team in the areaWe are currently seeking an experienced Home Lending Specialist...

  • Home Lending Specialist

    2 weeks ago

    Perth, Western Australia Bankwest Full time

    You have experience in a lending environment and an existing knowledge of Home Lending products and meeting targets- We are a customer and community focused phone based lending team- Together we can provide brilliant customer experiences that matterAn exciting opportunity has arisen for an experienced Home Loan Specialist to join our fast paced Customer Home...

  • Personal Lending Banker

    2 weeks ago

    Perth, Western Australia NAB - National Australia Bank Full time

    Personal Lending Banker:Job no: VOLDWADLA24Business unit: Personal BankingWork type: Permanent Full timeRegion: WA- Central East region, WA- North region, WA- Perth inner, WA- South East region, WA- South region- Personal Lending banker opportunity:- Recognised as a top #3 employer on the 2022 LinkedIn Top Companies list to grow your career:- Make a real...

  • Team Leader, Home Lending

    2 weeks ago

    Perth, Western Australia Commonwealth Bank of Australia Full time

    Team Leader, Home LendingSee yourself in our team Our opening hours are 8am 8pm, Monday to Friday; and Saturday to Sunday 8am 6pm (AEST).- This is a permanent full-time position, working Tuesday Saturday 9am 5:30pm (AWST): This is a hybrid role 50% of your time in the office, and 50% at home, providing enhanced flexibility and worklife balance. All you...

  • Home Lending Executive 1

    2 weeks ago

    Perth, Western Australia National Australia Bank Full time

    Home Lending Executive - Perth South WAHome Lending Executive - Perth South WAJob no: 793842Business unit: Personal BankingPrimary position location: 100 St Georges Tce, Perth, WAWork type: Permanent Full timeRegion: WA- Perth innerWe are an equal opportunity employer and have a diverse and inclusive workforce supported by our African Australian and...

  • Home Lending Executive 1

    2 weeks ago

    Perth, Western Australia NAB - National Australia Bank Full time

    Work type: Permanent Full timeLocation: WA- Central East region, WA- North region, WA- Perth inner, WA- South East regionWe are an equal opportunity employer and have a diverse and inclusive workforce supported by our African Australian and Indigenous employment programs, Graduate and Trainee programs. We are proud of our LGBTI Gold employer status by AWEI,...

  • Home Lending Executive 1

    2 weeks ago

    Perth, Western Australia NAB - National Australia Bank Full time

    Work type: Permanent Full timeRegion: WA- Perth innerWe are an equal opportunity employer and have a diverse and inclusive workforce supported by our African Australian and Indigenous employment programs, Graduate and Trainee programs. We are proud of our LGBTI Gold employer status by AWEI, and our commitment to gender equality. We have committed $70bn in...

  • Team Leader, Home Lending

    2 weeks ago

    Perth, Western Australia eFinancialCareers Ltd. Full time

    Team Leader, Home LendingCommonwealth Bank of AustraliaPerth, AustraliaJoin our TeamPermanent full-time position, working Tuesday - Saturday 9am - 5:30pm (AWST)Hybrid role - 50% office, 50% home, providing flexibility and work-life balanceAll you need is a designated work area and internet connectionMake an ImpactLead, coach, and inspire a team of home...

  • Private Lending Manager Perth, WA, Australia Posted on 05/16/2024 Be the First to Apply

    2 weeks ago

    Perth, Western Australia Westpac Group Full time

    Exciting opportunity in Westpac Private Wealth in Perth with flexible working arrangements and a high performing team cultureHow will I contribute?We are the top Private Bank in Australia, serving a select group of high-net-worth individuals. Our mission is to help our clients and their families achieve lasting financial success over generations. In this new...

  • Mobile Lending Executive

    2 weeks ago

    Perth, Western Australia Commonwealth Bank of Australia Full time

    You are an experienced home lender, ready for the next challenge:We are a team that delivers on our customers' needs by providing quality products and excellent service:- Together, we can provide brilliant experiences that matterDo work that mattersAs our Mobile Lending Executive, you will be committed to proactively identifying and retaining new and...

  • Team Leader, Direct Lending

    2 weeks ago

    Perth, Western Australia National Australia Bank Full time

    Team Leader, Direct LendingTeam Leader, Direct LendingJob no: 794176Business unit: Personal BankingPrimary position location: 100 St Georges Tce, Perth, WAWork type: Permanent Full timeRegion: WA- Perth innerPermanent, Full-Time opportunity based in Perth (Hybrid working environment)It's more than a career at NAB. It's about more opportunity, more moments to...

  • Lending Consultant

    2 weeks ago

    Perth, Western Australia Macquarie Group Limited Full time

    Play a pivotal role in helping our clients navigate one of life's big milestones - buying a home.As a Lending Sales Consultant, you will be responsible for managing client calls from our valued customers, existing and new to bank. You will also be involved with proactively calling leads to pre-qualify new sales opportunities, so your natural inclination for...

  • Home Lending Specialist

    2 weeks ago

    Perth, Western Australia Bankwest Full time

    You're a passionate customer service specialist looking for the next challenge We are a customer and community focused network of branch colleagues Together we can provide brilliant experiences that matterAn exciting opportunity has arisen for a Home Loan Specialist to join our fast paced Wanneroo Branch on a full time basisDo work that mattersAs our Home...