Client Connections Specialist

2 weeks ago

Newcastle, New South Wales, Australia Guide Dogs. Full time
Posted: 09/02/2024

Closing Date: 09/03/2024

Job Type:
Permanent - Part Time

Location:
Newcastle

Job Category:
Community Services & Development


We are committed to providing services for people with low vision or blindness by tailoring solutions to help overcome barriers and build independent and fulfilling lives.


We are united in our shared mission of creating opportunities, championing the rights of people with low vision or blindness, and building communities who share our mindset and ambition for accessibility and inclusivity.


With a strong culture of innovation, learning, flexibility and belonging, we live our values and allow our team members to be the best version of themselves inside and outside work.


Key Accountabilities:

  • Conduct client consultations that inform the regional engagement strategies, activities, programs and plans.
  • Engagement strategy and annual plan identifies key stakeholders, partners and community services that enhance the outcomes for clients.
  • Client community database established, and continuous communication occurs with up to date and relevant information.
  • Regional activities to promote GD are identified and leveraged.
  • Clients and volunteers are attracted and meaningfully engaged in regional activities.
  • Contribute to the design and delivery of formal and informal peer support services and small group workshops including programs delivered by peers for peers as well as GDN staff.
  • Initiatives are codesigned with the blind and low vision community with monitoring and evaluation.
  • Volunteers are recruited, trained and ongoing mentoring provided where necessary.
  • Increasing referrals received from regional agencies and professionals in line with key performance indicators.

Essential Criteria:

  • Demonstrated experience in client and community engagement that delivers client and community outcomes.
  • Excellent communication and interpersonal skills, and the ability to communicate sensitively and respectfully with all relevant stakeholders.
  • Flexibility to regularly travel within the region.
  • Able to manage the physical demands and inherent requirements of the job.
  • Obtain a "Working with Children Check" or "Working with Vulnerable People" clearance and "Criminal History Check".

Desirable Criteria:

  • Tertiary qualifications in a relevant field such as Social Science/Social Work, Community Services, Allied Health, Marketing qualifications or equivalent experience.
  • Knowledge of vision impairment services.
  • Lived experience with blindness or low vision.
  • Experience in project management and coordinating multiple projects.

Benefits that Guide Dogs offer:


As a member of the Guide Dogs team, you will have access to a wide range of benefits tailored to your needs.


  • A competitive remuneration package is available commensurate with skills and experience, which includes tax free salary packaging of up to $15,900.


 EAP
  • Get support when you need it with Employee Assistance Program counselling sessions.


 Me Days
  • Receive two paid days per year to support your health and wellbeing.
  • Paid Parental Leave take time to bond with your new child with 13 weeks paid leave after qualification period
  • The option to purchase up to 4 weeks additional leave each year.
  • Employee benefits program and Reward and Recognition program.
  • Annual flu vaccinations.
  • Support for your professional development including paid study leave and educational assistance.
  • Join an organisation that makes a meaningful and positive impact on our society.


Guide Dogs NSW/ACT are proud to be an inclusive workplace that reflects our clients and the broader community and are committed to providing a work environment in which everyone is included, treated fairly and with respect.

We offer equal employment opportunity regardless of your disability, gender or gender identity, race, religion, sexual orientation, age, marital or domestic status, carer status, or political opinion.

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