Nos Officer
1 week ago
About the Opportunity
We have an exciting opportunity for a National Operations Support (NOS) Officer to join our team in Canberra.
Reporting to the NOS Team leader, you will play a key role in the day-to-day running of the facility operations and support management.
Operating in a fast paced and dynamic environment you will play a vital role towards maintaining continuity of service delivery for these 24/7 secure environments.
This is an amazing opportunity to 'Start with a job and stay for a career' with extensive employment & growth opportunities across Serco.
What you'll be doing
- Answer telephone helpline requests in line with contractual requirements and service level agreements
- Accurately process data within NOS information technology systems
- Creating Purchase Order requests and managing supplier invoices
- Recording time crucial and sensitive data in customer portals
- Monitor and record all transport and escort activity
- Processing of Escort document packs for the purposes of billing
About you - your ideal skills & experience
- This role will suit someone with the willingness to work flexible hours and an ability to manage their own time to meet deadlines
- You will have the ability to manage high load of competing priorities in a fastpaced environment within a high performing team and enjoy learning new skills and systems
- You are a customer focused individual with excellent attention to detail and a strong work ethic
- You have the highest level of personal integrity and ethical behaviour.
- This is a position of trust and responsibility and to support this we will conduct a thorough probity assessment, which includes a Federal police check as an essential selection component for this role._
About us - Serco & proud
Why Join Us
- You'd be joining a company that delivers essential public services (in partnership with governments) that
impact a better future for communities, & those in our care
You'll get to have an impact on how we do things:Enjoy being part of a driven team with a collaborative culture that values decision-makers & action.
-
We Invest in you:Accelerate your career through our learning & development opportunities - think skills based training, defined career pathways & fantastic internal mobility opportunities across the group
- Serco's values of Trust, Care, Innovation and Pride underpin everything we do. We are curious, creative and collaborative. Our people matter and make a difference every day._
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