National Operations Support Officer

1 week ago

Canberra, ACT, Australia Serco Full time
Fantastic Employee Benefits

  • Professional paid development opportunities
  • Casual Employment

About you
You are an enthusiastic and positive customer focused individual with excellent attention to detail and a strong work ethic. You have exceptional verbal and written communication skills, and a courteous and congenial approach to resolving conflict.

You thrive on working in a fast-paced environment within a high performing team and enjoy learning new skills and systems.

You are pragmatic and flexible and show great initiative in your work. You are a respectful and professional person who demonstrates exceptional moral values in everything you do.

About the role


Reporting to the National Operations Support (NOS) Team Leader, you will play a key role in the day-to-day running of facility operations and support management.

Operating in a fast-paced and dynamic environment, you will play a vital role towards maintaining continuity of service delivery for these 24x7 secure environments.

You will provide high quality administrative support to a broad range of facility stakeholders across both the Justice and Immigration networks, answering volume telephone requests, and processing data, accounts and invoices.


  • To be successful in this role, you will have:_
  • Year 12 certificate or equivalent relevant experience
  • Experience using Government Data Systems (Portals) or CRM's
  • Sound experience in a customer service, or administrative position
  • Experience working in a call/contact centre or working in high volume phone calls
  • High level computer skills
  • Excellent functional knowledge of the Microsoft Office suite
  • Full working rights in Australia
  • This is a position of trust and responsibility and to support this we will conduct a thorough probity assessment, which includes national police check as an essential selection component for this role._

What We Offer

  • Serco is the first and only private company that offers employees the exclusive access to the largest gyM/Fitness centre network through the Fitness Passport. Further huge amounts of employee benefits accessible internally.
  • Attractive hourly rate and further earning capacity on penalties and allowances.
  • Role covered by an Enterprise Agreement that secures fair working conditions including regular wage reviews.
  • Work in a team where your expertise is recognised, and your contribution truly valued with opportunities for ongoing training and support.
  • Worklife balance.

About Us


We are trusted to ensure the safety and wellbeing of people in our care across Australia's network of immigration centres.

Our team provides fully integrated services across facilities management, accommodation, catering, welfare, engagement, security, transport, and escorting. We are committed to treating people in our care with dignity and respect in a safe and secure environment.

Join Us
Serco values of Trust, Care, Innovation and Pride underpin everything we do. We are curious, creative and collaborative. Our people help in ways that matter.


We are committed to diversity and we encourage people from different backgrounds including Aboriginal and Torres Strait Islander people, culturally and linguistically diverse and people with disabilities to apply.

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