Assistant Service Manager

2 weeks ago


Sydney, New South Wales, Australia Talent Focus Recruitment Full time

About the Role

  • Provide solutions to complex technical issues reported by technicians
  • Provide endusers with an effective and efficient aftersales service
  • Plan, organise, and control inventory of spare parts
  • Test the service/warranty returns through Damaged Goods warehouse to identify faults
  • Contribute to product development and improvement, training to service agents for repairs and recovery of spare parts

About You

  • Trade certificate in refrigeration and airconditioning
  • Possess a valid full refrigeration and airconditioning licence
  • RAC01, with Restricted Electrical Licence an advantage
  • Experience ad service technician with supervisory role, fault finding, repairs, services and commissioning of airconditioning and refrigeration equipment
  • Experience in customer service environment, supervisory experience is desirable
  • Excellent troubleshooting, testing, problem solving, and technical abilities
  • Good working knowledge of MS office package, spread sheet software, and ERP systems
Working hours Monday-Friday, 8:30am - 5pm with 1 day work-from-home arrangement.

If you are looking to step up to leadership role with technical background, please get in touch.
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