Assistant Service Provider Manager, Investments

2 weeks ago

Sydney, New South Wales, Australia Rest Full time

Company Description
Supporting millions of Aussies since 1988 with low fees and competitive long-term performance. Profits back to members, not shareholders

Closing date: 15th March 2024
Please note Rest does not accept speculative resumes from recruitment agencies

Job Description About Us**Established in 1988, Rest is one of Australia's largest profit-to-member superannuation funds.


We support nearly two million members, with around $75 billion of funds under management and are recognised as a responsible investment leader*.

We believe when members understand and engage with their super, they're more likely to get a better retirement outcome.


Everything we do at Rest is underpinned by our values and behaviours, we want to Be Daring, Keep it Simple, Take Action and Have Grit.

To put it simply we want our people to thrive and love the work they do.

About the Job


The Rest Investment Team is undergoing a significant transformation as it aims to become the leading Investment Team in the Australian superannuation industry with a strong member focus and superior investment performance.

This is an exciting role that will help drive efficient delivery from our vendor platforms and market data providers and support the Investment business with its continuous transformation and investment governance processes.


The Service Provider Analyst/Assistant Relationship Manager works within the Investments Services and Transformation enablement function, reporting to the Investments Business Manager and will focus on Service Providers policy and process, execution of Rest Investment Service Provider Governance framework and assist with vendor commercial executions.

This will also be achieved through building strong relationships with our Head of Investment Technology, Head of Investment Services and Transformation, the Investment team the Group Procurement team and external vendors.


The Service Provider Analyst/Assistant Relationship Manager will assist the Service Provider Manager in carrying out the Service Provider Governance framework as well as ad-hoc projects and analysis to enable data driven analysis of our suppliers, commercial insights, improvements, Service Provider strategy and maintain a market leading Investment management practices across the Investment team's suite of vendors.


You will play a key role in uplifting the way in which the Investment team holistically govern our portfolio of suppliers through the use of standards, measures and policy.


This is an exciting opportunity that will assist in managing vendors such as State Street / Charles River, FactSet, Market data providers such as Bloomberg and other Benchmark providers.


Key Accountabilities and Responsibilities

  • Working with the REST supplier management organisation to understand and Implement the Rest Supplier code of conduct for all Investment Service providers, aligning to our group level best of breed practices
  • Assist the Service Provider Manager with the implementation and maintenance of Rest Group's centralised service provider system, Third Party Risk Monitoring system (TPRM), and centralisation of contracts and service provider details for efficient monitoring of services and contracts.
  • Assist in managing the relationship for a set of Service Providers for Rest Investment Team. This includes conducting regular meetings with Service Providers to ensure adherence to their committed key performance indicators (KPI) and enforcing service level agreements in place as well as ensuring Rest Investments team are kept up to date for any significant changes which may affect the Service Provider's services to Rest Super.
  • Escalate material and potential issues to the Service Provider Manager which will inform part of the escalations done to the Business Manager and General Manager of Investment Services and Transformation.
  • Assist in tracking vendor costs to ensure alignment to yearly budget allocation and contracts, ensuring invoices are received and processed on time.
  • Work with the Service Provider Manager to ensure regular due diligence is performed across all service providers in line with Rest's policies, regulatory and compliance requirements. There will be an opportunity to lead the due diligence on your own for some of our Service Providers with assistance and coaching from the Service Provider Manager, as required.
  • Assist with onboarding new vendors and ensure that the procurement process is followed and ensure all stakeholders are kept in the loop.
  • Work with Rest Investment Team's IT team to ensure license and user count are tracked and kept up to date. Conduct periodic license audit across Rest Investment Team.
  • Work closely with Operational Risk and Compliance teams along with the Service Provider Manager to ensure all Service Providers are compliant and necessary artefacts are in place and meeting Regulatory requirements.
  • Be a key contributor to recommendations provided by the S

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