Customer Experience Executive

2 weeks ago

Sydney, New South Wales, Australia Stockland Full time
A diversified property company

  • Permanent fulltime opportunity
  • Flexibility is at the core of our culture. An opportunity to balance work and life.


We have an opportunity for a Customer Experience Executive to join the team at Stockland M_Park, based in Macquarie Park.

Deliver a tailored customer experience at a thriving new workplace precinct through a curated program of events and initiatives designed to engage and excite workers, tenants, retailers and the surrounding community.

Maintain and develop relationships with key stakeholders to ensure continual improvement of the Customer Engagement Program.

About the Role

  • Identify and engage key stakeholders, relevant local groups, retailers and businesses to develop relationships and cultivate partnerships and participation opportunities.
  • Rollout and the ongoing development and ownership of the Customer Engagement Program.
  • Ownership of the digital customer engagement platform (Web and Mobile App version), including content creation and ensuring all information is compelling, accurate and relevant.
  • Design and implement communications (via the Web and Mobile App, Salesforce or alternate method) to support the Customer Engagement Program.
  • Support Marketing and Tenant Stakeholder initiatives designed to generate community awareness, brand positioning, traffic generation, stakeholder engagement or leasing objectives.
  • Responsible for onsite digital screen content and management including digital directories, lift screens and other screens for communication and promotion of the Customer Engagement Program.
  • Update and create bespoke Collateral
  • Manage the budget to deliver the Customer Engagement Program, and seek to generate cost savings through efficiencies and relationship building with partner companies/suppliers.
  • Reporting as required to convey customer insights, trends and behaviours, as well as success of initiatives.
  • Take 'ownership' of the Vision Centre to ensure optimal presentation, and encourage visitation and usage of it by the workplace community and stakeholder groups.

About You

  • Demonstrated skills in stakeholder management.
  • Demonstrated skills in project/event management.
  • Strong written and verbal communication and presentation skills
  • Strong networking skills
  • Appropriate qualification or experience (e.g., marketing, communications, event management, project management).
  • At least two years' experience in a role with transferrable skillsets.
  • Strong computer skills and ability to learn new CMS.
  • Graphic design skills are an advantage but not mandatory

The Stockland Proposition
At Stockland we are a community delivering outcomes that benefit the community at large. We work collaboratively and inclusively, building strong working relationships. Our portfolio is diverse and so are the opportunities for professional and career development. We are committed to providing our people with broad experiences to build a successful career.


We recognise the importance of flexibility and work life-quality and over 80% of our employees have informal or formal flexible work arrangements.

Additionally, Stockland has a strong commitment to achieving the best outcomes through an inclusive and collaborative culture. Our customers come from diverse backgrounds and we want our teams to reflect this.

We offer competitive remuneration and benefits. Benefits include free to access or subsidised lifestyle, health, well-being and financial services products.

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