Front Desk Supervisor

1 week ago

Melbourne, Victoria, Australia Hilton Full time

About DoubleTree by Hilton Melbourne - Flinders Street


Located in the heart of Melbourne's central business district, steps from the arts and entertainment district, DoubleTree by Hilton Hotel Melbourne - Flinders Street is an ideal base for travelers.

Our modern Melbourne hotel is situated opposite historic Flinders Street Station and Federation Square and is within walking distance of corporate offices, the famous Melbourne Laneways, and the South Bank precinct.

At DoubleTree our essence is "Simply Welcoming" and your position as Front Office All Rounder will ensure that all of your guests receive this special DoubleTree experience.


The Front Desk Supervisor provides leadership and guidance to Front Desk staff during the assigned shift to ensure that consistent quality service is provided.

This role is part time.

What will I be doing?
As the Front Desk Supervisor, you will be responsible for performing the following tasks to the highest standards:

  • Supervise Front Desk team members to ensure smooth and efficient operation during the assigned shift.
  • Communicate effectively both verbally and in writing to provide clear directions to team members.
  • Ensure an efficient reception experience for Guests, including check in/out, assisting with Concierge related duties such as knowledge of surroundings, booking tours & events and complete audit procedures, as required.
  • Manage and resolve guest concerns, handles emergencies and other challenges that may occur during the assigned shift, implementing resolutions by using discretion and judgment.
  • Actively take part in training the team, supporting and leading formal training sessions and focusing on onthejob training to ensure that all team members are of the same standard.
  • Promote Hilton Honors and its associated benefits to guests who are not already enrolled in the program, ensuring that existing Hilton Honors members receive personal and professional service that recognizes them as important guests and that their benefits are received.
  • Ensure communication, coordination and cooperation between the front desk and other operating departments, specifically Housekeeping, F&B; and Accounts.
  • Maintain hotel systems to ensure accuracy of information and data, and that it is easy to use and operate, in an organised and systemizsd way.

What are we looking for?

  • Able to access and accurately input information using a moderately complex computer system, including Hilton property management systems.
  • Able to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect and analyse accurate information and resolve conflicts.
  • Able to work under pressure and deal with stressful situations during busy periods.
  • 2 to 3 years of related working experience preferred.

What would it be like to work for Hilton?


Over the past few years, Hilton was named Best Place to Work, Best Multinational Workplace, inducted into DiversityInc Hall of Fame and other honors that reflect the company's commitment to its Team Members and workplace.


You can also look forward to the following:

  • Competitive wages with higher penalty rates than industry average
  • Team Member discounts on accommodation at over 6000 hotels worldwide
  • 25% off Food & Beverage in the hotel
  • Complimentary meal on shift
  • Uniform laundered at the hotel
  • Leadership training programs created in conjunction with Harvard Business School, to help further your career development.
  • Team Member Recognition Programs, including monthly celebrations and annual team party.
  • Employee Assistant Program & Mental Health Program
  • Hilton's 2030 corporate social responsibility goals, volunteering and community engagement opportunities.

  • Front Office Supervisor

    1 week ago

    Melbourne, Victoria, Australia SONG Group Full time

    Introduction:Who we areCLLIX Apartments & Hotels manages approximately 3,000 self-contained and contemporary strata-titled apartments. CLLIX currently has an extensive portfolio across Queensland, Victoria and Adelaide with more growth set to occur in 2023 and beyond.CLLIX Apartments & Hotels provides modern and contemporary self-contained apartments across...

  • Front Office Supervisor

    1 week ago

    Melbourne, Victoria, Australia Internetwork Expert Full time

    Traverse Alpine Group is seeking a dedicated and experienced Front Office Supervisor to join their team. As a Front Office Supervisor, you will be responsible for overseeing the front desk operations and ensuring excellent customer service for guests. Traverse Alpine Group is a leading hospitality operator known for delivering exceptional experiences in...

  • Front Desk Reception

    1 week ago

    Melbourne, Victoria, Australia Charterhouse Full time

    Front Desk Reception:- Accounting & Advisory Firm- CBD location | Diverse workplace | great office environment:Great sociable, dynamic working environment:- $75 pkgAbout the companyOur client is looking for a front desk receptionist to be the first point of contact over the phone and in greeting clients. Are you a professional, friendly, and proactive...

  • Front Desk Supervisor

    1 week ago

    Melbourne, Victoria, Australia The Ritz-Carlton Full time

    Job Description:Job Number Job Category Rooms & Guest Services OperationsLocation The Ritz-Carlton Melbourne, 650 Lonsdale Street, Melbourne, Victoria, Australia VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementAs one of the Ladies and Gentlemen of The Ritz-Carlton, you are the most important asset in our service...

  • Front Desk

    1 week ago

    Melbourne, Victoria, Australia Hyatt Centric Melbourne Full time

    SummaryHyatt Centric Melbourne:Hyatt Centric Melbourne is Australia's first Centric hotel, situated in the bustling Melbourne CBD. Offering the perfect location to discover Melbourne's hidden treasures, local attractions, and vibrant music scene.Featuring 277 luxurious rooms, as well as an indoor pool and gym, the Hyatt Centric Melbourne is a hotel that...

  • Front Desk Receptionist/secretary

    1 week ago

    Melbourne, Victoria, Australia Paul Gilmore & Associates, Inc. Full time

    Part time needed for Real Estate/Property Management company. Strong computer skills, multi-tasker, answer phones, front desk position hours/week or more as needed. Knowledge of the Realtor MLS System preferred.Job Types: Full-time, Part-timePay: $ $35.75 per hourSchedule: 10 hour shift 8 hour shift Day shift

  • Front Desk

    1 week ago

    Melbourne, Victoria, Australia Hyatt Centric Melbourne Full time

    SummaryHyatt Centric Melbourne:Hyatt Centric Melbourne is the Centric brand's first hotel in Australia. The hotel is centrally located in the heart of the Melbourne CBD action, serving the perfect spot so you can explore your destination's hot spots, hidden gems, and local sounds.With 277 rooms, 180-degree view of Melbourne from our newly branded Lanaglands...

  • Front Desk Administration Officer

    1 week ago

    Melbourne City Centre, Victoria, Australia Victorian Legal Services Board and Commissioner Full time

    Can you tell me more about what you do at VLSB+C?Great question We're really proud of the work we do. We are the regulator of the Victorian legal profession. We license lawyers and oversee service standards and conduct. This includes handling complaints about lawyers, investigating poor conduct and overseeing management of trust accounts. We are also the...

  • Front Desk Agent

    1 week ago

    Melbourne, Victoria, Australia Marriott International, Inc Full time

    Job Number Job Category Rooms & Guest Services OperationsLocation The Ritz-Carlton Melbourne, 650 Lonsdale Street, Melbourne, Victoria, AustraliaSchedule Part-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementTHE RITZ-CARLTON, MELBOURNEWe are thrilled to announce the opening of The Ritz-Carlton, Melbourne, in March 2023. Set to redefine luxury...

  • Front of House

    1 week ago

    Melbourne, Victoria, Australia u&u Recruitment Partners Full time

    Front of House/Client Services CoordinatorJoin a leading global law firm as a Client Service Coordinator, providing top-tier service to clients, partners and staff.State of the art facilities and excellent company benefitsCollaborative, friendly and inclusive company cultureFull time hours on a rotating roster | 8:00AM - 4:15PM and 9:15AM- 5:30PMCompanyA top...

  • Hotel Front Office Supervisor

    1 week ago

    Melbourne, Victoria, Australia Frontline Recruitment Full time

    Hotel Front Office Supervisor - East MelbourneAre you looking for an to develop your career in the Hotel and Accommodation industry? This position is the perfect opportunity for you Located walking distance from the CBD, this 55 room Hotel in East Melbourne is searching for a Front Office Supervisor who is passionate about delivering impeccable guest...

  • Front of House Supervisor

    1 week ago

    Melbourne, Victoria, Australia Hector's Deli Full time

    ABOUT THE JOB:Looking to join a team that's not just about work, but about a shared commitment to excellence and making a meaningful impact? South Melbourne Deli is looking for a Front of House Supervisor to join the team and lead our Front of House.ABOUT HECTOR'S:We have 3 thriving Delis in Melbourne and big dreams to expand across the state and beyond....

  • Front Office Manager

    1 week ago

    Melbourne, Victoria, Australia Accor Hotels Full time

    Company DescriptionDiscover the warm hospitality of Sofitel Dubai The Palm, a luxurious 5-star beachfront resort nested on the East Crescent of the renowned Palm Jumeirah.Nestledamongst lush greeneryonthe idyllic shores of the Arabian Gulf, Sofitel Dubai The Palm offers a tropicaland relaxingsanctuary, only ashort distance away from the vibrant, buzzing...

  • Director of Front Office

    1 week ago

    Melbourne, Victoria, Australia The Langham Full time

    Job SummaryThe Langham, Melbourne is currently looking for a Director of Front Office to join our team.You will be responsible for the leadership of over 40 colleagues, as Director of Front Office you will by a key department head and assist the team in delivering excellent service to all of our guests, whilst achieving departmental goals and KPI's.This is...

  • Front Office Supervisor

    1 week ago

    Melbourne, Victoria, Australia VIC Full time

    Founded in 2010, we're an independently owned and operated lifestyle brand with 12 hotels & 14 restaurants across Hong Kong, Australia, and Indonesia. Over the years we've grown exponentially, both in size and confidence. But our attitude towards our guests and our passion for what Ovolo stands for remains as strong as ever. We've never been afraid to be...

  • Front Office Supervisor

    1 week ago

    Melbourne, Victoria, Australia Hilton Full time

    Overnight Front Office Supervisor**This position is for Australian residents only or applicants who have the legal right to work in Australia, visa sponsorship opportunities are not available.About Hilton Melbourne Little Queen StreetHilton Melbourne Little Queen Street combines old world charm with modern luxuries This stunning hotel in the heart of the CBD...

  • Front Office Manager

    1 week ago

    Melbourne, Victoria, Australia Marriott International, Inc Full time

    Job Number Job Category Rooms & Guest Services OperationsLocation AC Hotel Melbourne Southbank, 201 Normanby Road, Southbank, Melbourne, Victoria, Australia VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type ManagementJOB SUMMARYAdministering front office functions and supervising staff on a daily basis. Front office areas include...

  • Front of House Supervisor

    1 week ago

    Melbourne, Victoria, Australia The Lune co Full time

    Daytime work that fits with your life Opportunities for career progression with a leading organisationAcross our teams, motivated individuals support each other's pursuit of team and personal goals, and deliver our guests moments of joy and excellence, every day.We are seeking aFront of House Supervisor to join the team at our bustling CBD venue.We offer;...

  • Front Office Supervisor

    1 week ago

    Melbourne, Victoria, Australia Accor Apartments & Realty Full time

    Monday, 27 May 2024 Nestled within the thriving suburb of Parkville in Melbourne, The Larwill Studio Melbourne – Art Series is a boutique hotel dedicated to the renowned Australian artist David Larwill. The property finds its muse in his Studio, blending bright and playful artworks with the hotel's design. The property offers apartment-style hotel rooms...

  • Overnight Front Desk Agent

    1 week ago

    Melbourne, Victoria, Australia The Ritz-Carlton Full time

    Job Description:Job Number Job Category Rooms & Guest Services OperationsLocation The Ritz-Carlton Melbourne, 650 Lonsdale Street, Melbourne, Victoria, Australia VIEW ON MAPSchedule Part-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementAs one of the Ladies and Gentlemen of The Ritz-Carlton, you are the most important asset in our service...