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Premier Customer Care Representative
4 months ago
Who are we?
At FedEx, moving the world doesn't only mean delivering for our customers around the globe. Moving the world is also about creating what's next
We're team FedEx - 500,000+ people strong around the world.
The work we all do comes down to one purpose:
to provide our customers with outstanding experiences as we connect the world to what's next.
This isn't a place to get just a job, here you get a career for life. It's a place to enjoy constant change, growth, and progress in your career. Our willingness to innovate and transform is what keeps us at the forefront of our industry.
With curiosity, inventiveness, and entrepreneurial spirit, we keep finding new and better ways to deliver results - for our customers, for our people and for the planet.
Here you will be given the flexibility and the empowerment to reimagine the new, spread your wings and see your impact.
Our Values
Our culture values empower us to deliver great results.
With one FedEx culture, we:
Take care of each other | Commit to do good | Own outstanding | Drive business results | Create what's next
What you'll be working on
- Plan and organise your own work on an hourly / daily basis
- Run and provide customised reporting
- Own and manage claims until resolution
- Handle escalated or more complex issues
- Follow predefined procedures and processes to resolve issues
- Support the design, review and implementation of processes and procedures
- Develop strong relationships with internal and external stakeholders
What you will bring to the team:
- Previous experience in customer service & interaction
- Microsoft Office / PC skills
- Strong written and verbal communication skills
- Positive attitude with a customer service mindset
- The ability to take initiative to deliver the best solutions
- Team player who is collaborative and supports others
What you can expect to get
Spread your wings and take ownership of your career with opportunities to advance through internal promotions, job rotations, and cross-functional projects - we make sure you have everything you need to become anything you want to be.
- Health & wellness, employee assistance, corporate events, and rewards and recognition programs
- Special employee discounts on computers, electronics, medical insurance, travel packages, and much more
Equal opportunities
We do not tolerate discrimination or harassment based on race, color, ethnicity, national origin, religion, sex, age, genetic information, citizenship, disability, marital status, pregnancy, sexual orientation, gender identity, gender expression, veteran status or any other characteristic protected under national, state or local laws.
Interested?
Everyone at FedEx has a part to play.
It's about coming up with smart solutions, remaining resilient in the face of setbacks, and going above and beyond to get the job done.
And whether you're a business leader or delivery driver, you'll be empowered to take responsibility and overcome each challenge in your own way.
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