Customer Service Representative

4 days ago


Tullamarine, Australia Labourpower Full time
Customer Service Representative

Labourpower is seeking a highly skilled Customer Service Representative to join our team in Tullamarine, Melbourne, Australia.

Key Responsibilities:
  • Respond to customer phone calls and provide personalized service to meet their needs.
  • Work closely with other team members to ensure customer orders are processed efficiently and accurately.
  • Assist in developing systems and processes to improve service quality within the customer service team.
  • Liaise with manufacturing plants and sales staff to resolve issues and opportunities.
  • Update customer material numbers in SAP and supply customers with requested documentation.
  • Manage customer credit blocks and communicate with warehouses and Pact support to gain information on ETA's.
  • Conduct a customer-first mindset within the customer service team to understand individual customer needs and operating environments.
  • Investigate, prepare, and process customer credits and returns.
  • Raise Master data and IT requests to maintain customer information in SAP.
Requirements:
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Strong problem-solving and analytical skills.
  • Proficiency in SAP and other relevant software.
What We Offer:
  • A competitive hourly rate of AU$30 - AU$35.
  • A temporary opportunity with the potential for extension.
  • A chance to work with a dynamic team and contribute to the growth of Labourpower.


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