Customer Service Representative

4 days ago


Tullamarine, Australia LP Consulting Services Full time
Customer Service Representative

LP Consulting Services is seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving their inquiries and issues in a timely and professional manner.

Key Responsibilities:
  • Customer Phone Calls: Respond to customer phone calls in a prompt and courteous manner, addressing their concerns and resolving their issues.
  • General Ad Hoc Duties: Perform various administrative tasks as required, including updating customer information and processing orders.
  • Team Collaboration: Work closely with other team members to ensure seamless communication and efficient order processing.
  • Personalized Service: Provide personalized service to each customer, understanding their individual needs and preferences.
  • Communication: Respond to customer emails and phone calls in a timely and professional manner.
  • Process Improvement: Assist in developing systems and processes to improve service quality within the customer service team and customer base.
  • Liaison: Liaise with manufacturing plants and sales staff on all issues and opportunities.
  • Documentation: Supply customers with requested documentation, including certificates, product specifications, and invoices.
  • Credit Management: Manage customer credit blocks and liaise with Sales and accounts receivable in relation to these issues.
  • Supply Chain Management: Proactively manage supply issues and work closely with account managers, planners, and operations managers on all manufacturing delays.
  • Customer Credits: Investigate, prepare, and process customer credits and returns.
  • Master Data: Raise Master data and IT requests where applicable to maintain customer information in SAP.

Only shortlisted applicants will be contacted.



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