Title: Customer Delivery Manager

1 week ago

Sydney, New South Wales, Australia KING Living Inc. Full time

Since 1977,King Livinghas pioneered quality Australian design, continually pushing the boundaries of what furniture can achieve. Designed to adapt to our changing lives and last for generations, our furniture marries the power of innovation with traditional handcrafted methods.

King Livinghas expanded from a homegrown business into a global brand. A family owned and run Australian company headquartered from our Support Office in Sydney, our Showrooms and manufacturing centres span Australia, New Zealand, United Kingdom, Canada, Singapore, Malaysia, China and Thailand.

AtKing Living, we are dedicated to creating simplicity and balance in both our living spaces and our work environment. We take pride in our past accomplishments and are thrilled by the possibilities of the future.

The Opportunity

The Customer Delivery Manager plays a crucial role in managing the transport and distribution logistics for King Living products, ensuring their efficient and timely delivery. This role is key to providing outstanding customer service, significantly contributing to the company's growth and success. Furthermore, the manager will oversee the daily operations of the Delivery team, guaranteeing compliance with service level agreements and fostering ongoing enhancements in our transport and delivery systems.

This position offers a unique opportunity for a motivated individual to advance within the company, playing a key role in the enhancement of our transport operations through innovative strategies and systems.

Responsibilities

  • Manager and enhance the planning and routing of all King Living deliveries to ensure efficiency and punctuality.
  • Actively contribute to the overhaul and improvement of King Living's last-mile delivery process, aiming to establish it as a benchmark for global excellence.
  • Continuously refine transport strategies to optimise delivery performance and customer satisfaction.
  • Execute King Living's Transport and Delivery strategy, aligning operations with company goals.
  • Ensure adherence to transport regulations, regularly updating processes to meet the latest standards.
  • Guarantee that CoR requirements are not only met but managed to the highest possible standards, ensuring safety and compliance.
  • Lead the introduction of state-of-the-art delivery booking and routing systems, setting new industry standards for efficiency and reliability.
  • Organise and oversee comprehensive training and accreditation programs for drivers, enhancing their skills and knowledge.
  • Work closely with transportation partners to ensure King Living's service quality meets or exceeds industry benchmarks, particularly focusing on improving our Net Promoter Score (NPS).
  • Monitor and manage transportation expenses, identifying and implementing measures to optimize routes, reduce costs, and boost overall operational efficiency.
  • Inspire and lead the team towards achieving excellence, ensuring each transaction delivers an exceptional customer experience.
  • Proactively identify any skill or resource gaps within the team and address them promptly to maintain operational effectiveness.
  • Serve as the primary escalation point for high-level customer issues, ensuring resolutions are swift, effective, and communicated clearly.
Qualifications / Experience

  • 2+ years' of experience leading a team
  • Demonstrated experience in last mile delivery
  • In depth knowledge of logistics and supply chain management including regulations and best practices.
  • Proactive mindset
  • Ability to anticipate and mitigate potential issues
  • Leverage data and analytics for decision making and process improvement
  • Customer centric with a commitment to meeting and exceeding customer expectations
  • Leadership skills to manage and motivate a team of drivers and logistics personnel
  • Ability to build relationships with diverse stakeholders
  • Intermediate computer skills
  • Commitment to ongoing learning and development
  • Excellent communication, organisation & time management skills
  • Team player who establishes strong working relationships and collaborates with others to achieve goals
King Living Benefits and Our Offer to You
  • Career development and ongoing training
  • Supportive and friendly team environment with a true family feel
  • Generous employee, family, and friends 'product discounts
  • Discounted health insurance, retail brands and vouchers
  • Paid Parental leave.
  • Australian owned company with a growing global footprint
  • EAP to support your ongoing health and wellbeing
This role is based at our support office in Turrella/Smithfield. We have free staff parking available.

King Living is an equal opportunity employer, all applicants will be considered regardless of your race, sexuality, religion, colour, gender identity or parental status.

To be considered for this role you must be an Australian Citizen or Permanent Resident with full working rights to work and live in Australia Apply Now

To apply for this role please complete the form bellow.

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