Current jobs related to Case Manager Complex and External Dispute Resolution - Adelaide Region SA - Bendigo & Adelaide Bank
-
Dispute Resolution Specialist
2 days ago
Adelaide, South Australia Plenti Full timeDispute Resolution Officer RolePlenti is a fintech lender that provides faster, fairer loans by leveraging its smart technology. We are a dynamic and innovative business that is growing strongly, and we are seeking a skilled Dispute Resolution Officer to join our team.The Dispute Resolution Officer will be responsible for managing escalated internal and...
-
Dispute Resolution Officer
4 days ago
Greater Adelaide SA, Australia Plenti Full time**Who is Plenti?** Plenti is a fintech lender, providing faster, fairer loans by leveraging its smart technology. Plenti is a dynamic and innovative business that is growing strongly. By continuing to deliver better customer experiences, Plenti is taking market share from incumbent players in the personal lending, renewable energy, and automotive finance...
-
Dispute Resolution Officer
4 months ago
Greater Adelaide SA, Australia Plenti Full time**Who is Plenti?** Plenti is a fintech lender, providing faster, fairer loans by leveraging its smart technology. Plenti is a dynamic and innovative business that is growing strongly. By continuing to deliver better customer experiences, Plenti is taking market share from incumbent players in the personal lending, renewable energy, and automotive finance...
-
Dispute Resolution Specialist
2 days ago
Adelaide, South Australia Plenti Full timeAbout the RoleWe are seeking a highly skilled Dispute Resolution Officer to join our team at Plenti. As a key member of our operations team, you will be responsible for managing escalated internal and external complaints, providing exceptional customer service, and delivering high-quality solutions to customers.Key ResponsibilitiesManage the end-to-end...
-
Dispute Resolution Officer
3 days ago
Adelaide, Australia Plenti Full timeWho is Plenti?Plenti is a fintech lender, providing faster, fairer loans by leveraging its smart technology. Plenti is a dynamic and innovative business that is growing strongly. By continuing to deliver better customer experiences, Plenti is taking market share from incumbent players in the personal lending, renewable energy, and automotive finance...
-
Dispute Resolution Officer
2 days ago
Adelaide, Australia Plenti Full timeWho is Plenti?Plenti is a fintech lender, providing faster, fairer loans by leveraging its smart technology. Plenti is a dynamic and innovative business that is growing strongly. By continuing to deliver better customer experiences, Plenti is taking market share from incumbent players in the personal lending, renewable energy, and automotive finance...
-
Complex Case Manager
3 months ago
Adelaide Region SA, Australia DFP Recruitment Services Full time**Job description**: DFP Recruitment is seeking several Clinical Complex Case Managers to join our client. We have over 10 positions in Brisbane, Sydney, Adelaide, Melbourne and Canberra. This Federal Government Department delivers government programs to support Military Veterans and their families. They are currently seeking experienced Case Managers...
-
Complex Case Manager
3 months ago
Adelaide Region SA, Australia HAYS Full timeOpportunity to join a collaborative and supportive team in Government **Your new company** This highly regarded federal government service provider is responsible for the provision of care and support for veteran and defence force members, communities and their families. You will work as part of an Australian wide team, addressing a spectrum of needs and...
-
Complex Case Manager
3 months ago
Adelaide Region SA, Australia HAYS Full timeOpportunity to join a passionate and highly professional specialist team **Your new company** This highly regarded federal government service provider is responsible for the provision of care and support for veteran and defence force members, communities and their families. You will work as part of an Australian wide team, addressing a spectrum of needs...
-
Dispute Resolution Officer
3 months ago
Adelaide, Australia Gallagher Full timeAbout Us: Step into the world of Gallagher Bassett, where risk management becomes a canvas of possibilities. Join our growing team of dedicated professionals who guide those in need to the best possible outcomes for their health and wellbeing. As a steward of trust, you'll be part of a resilient team, armed with cutting-edge technology and a relentless...
-
Dispute Resolution Officer
3 months ago
Adelaide, Australia Gallagher Full timeAbout Us: Join our growing team of dedicated professionals at Gallagher Bassett, who guide those in need to the best possible outcomes for their health and wellbeing. You'll be part of a resilient team that works together to redefine the boundaries of excellence. At our organization, we value collaboration and making a positive impact in the lives of our...
-
Legal Secretary
4 months ago
Adelaide Region SA, Australia Thomson Geer Full timeThomson Geer is a large Australian Corporate law firm with offices in Adelaide, Sydney, Melbourne, Brisbane, Canberra and Perth. The firm has more than 650 partners and staff nationally, and offers a dynamic, friendly and professional work environment. We are passionate about constantly providing value to our clients - their business success is our priority....
-
Dispute Claims Specialist, Emlsa
3 months ago
Adelaide Region SA, Australia EML Full time**Dispute Claims Specialist, EMLSA**: SA - Adelaide Workers Compensation Full Time **WHO ARE WE?** EML is a leading **Workers Compensation** and **Personal Injury Claims Management** business. Our goal is to help people get their lives back through **ongoing support during their return-to-work journey**. We continue to experience ongoing growth and now...
-
Resolution Officer
2 weeks ago
Adelaide, South Australia Allianz Popular SL. Full timeClaims Resolution Role at Allianz Popular SLWe are seeking a skilled Resolution Officer to join our Claims team at Allianz Popular SL. As a Resolution Officer, you will play a critical role in supporting our team of Case Managers and working closely with our Technical Specialists to assess claims and settle disputes.Key Responsibilities:Collaborate with Case...
-
Dispute Resolution Officer
3 months ago
Adelaide CBD, Australia Gallagher Full timeAbout Us: Gallagher is a global leader in insurance, risk management and consulting services. We help businesses grow, communities thrive and people prosper. We live a culture defined by _The Gallagher Way_, our set of shared values and guiding tenets. A culture driven by our people, over 40,000 strong, serving our clients with customized solutions that...
-
Case Manager
4 months ago
Adelaide Region SA, Australia HAYS Full timeCoordinate end-to-end management of cases, manage risks, prioritise matters **Your new company** **Your new role** Responsibilities may include: - Undertaking end to end case management activities, sometimes on complex cases - Attending conferences, conciliations and hearings - Preparing documents detailing resolution options and outcomes **What you'll...
-
Aps 6 Complex Case Manager
3 weeks ago
Greater Adelaide SA, Australia Department of Veterans' Affairs Full timeSalary Range: $97,735 - $110,982 + Attractive Superannuation The Coordinated Client Support Branch is looking for motivated, resourceful, supportive and agile people to take up the role of Complex Case Manager within the Coordinated Client Support Branch. The Coordinated Client Support (CCS) Branch manages a range of programs and services to assist...
-
Aps6 Case Manager
4 months ago
Adelaide Region SA, Australia DFP Recruitment Services Full time**Job description**: Our client is currently seeking an APS6 Case Manager to join the team within a Federal Government Agency based in the Adelaide CBD. **Responsibilities may include but are not limited to**: - Undertaking case management of complex AAT matters and analysing to develop options for early resolution. - Obtaining necessary information and...
-
Claims Resolution Specialist
6 days ago
Adelaide, South Australia Allianz Popular SL. Full timeAbout the RoleWe are seeking a skilled Resolution Officer to join our Claims team at Allianz Popular SL. As a key member of our team, you will apply your technical and legal knowledge to support our Case Managers and work closely with our Technical Specialists to assess claims and settle disputes.Key ResponsibilitiesWork with Case Managers to identify...
-
Legal Secretary
2 weeks ago
Adelaide, South Australia people2people Full timeAbout the Role:We are seeking an experienced Legal Secretary to join our Disputes Resolution team in a large Commercial Law Firm. As a vital member of the legal team, you will be responsible for ensuring the smooth operation of the department.Key Responsibilities:Provide administrative support to lawyers, including legal research, scheduling, and document...
Case Manager Complex and External Dispute Resolution
3 months ago
As one of Australia's most trusted brands it's vital that we listen to our customers and place them at the centre of everything we do.
The Customer Advocate Office works collaboratively to provide relevant and evolving metrics, solutions, insights, feedback, and marketing to successfully achieve our vision of being Australia's bank of choice.
It's a busy time in the Complex and External Dispute Resolution team so we're on the lookout for two more people to join the team in a full-time capacity as Case Managers - Complex & External Dispute Resolution.
About the role
In this role you can combine your curious nature and investigative problem-solving skills with your love of delivering great customer experiences.
You'll listen to and handle complaints received through External Dispute Resolution organisations, such as the Australian Financial Complaints Authority (AFCA).
Providing information to external parties and ensuring the Bank has conducted a full in-depth impartial investigation of each compliant in a timely manner.
This is a fast-paced role where you will liaise with our customers, and business units, along with External Dispute staff to resolve complaints.
You will also undertake ad hoc tasks within the Complex and External Dispute Resolutions Team as requested including management and admin of the Compliments dashboard, Suggestions, as well as assisting with complaints received through the Managing Directors Office.
Join a collaborative, tight knit team that are passionately dedicated and proud to be delivering fast resolutions and outcomes for our customers.
You'll receive on the job training, coaching from experienced team members, and support from the whole team, who all pitch in to work together and share the load.
The Customer Advocate Office is based at the Bendigo Centre, however this role can be based in any of our main office locations in Melbourne, Bendigo, or Adelaide for the two days that you'll be working in the office, noting that hybrid ways of working are our norm.
As the Case Manager - Complex & External Dispute Resolution you'll get to:
Be proactive in servicing the needs of our customers and staff, offering appropriate and relevant solutions
Resolve customer complaints within agreed timeframes
Take ownership of feedback received and manage in accordance with the Customer Feedback Management Policies and Procedures
Provide first level customer feedback support to the wider group, guiding them in the customer feedback management process and best practice
Have an awareness of vulnerable customers, and the ability to identify and assist complainants who need additional assistance
Negotiate with all levels of management, including our subsidiaries and alliances, to achieve a fair outcome to complaints for both the customer and the organisation
From the feedback received, identify opportunities for improvement across product, policy/procedure, systems and staff communications
To be successful in the role, you'll have:
Previous experience working within a disputes or complaints resolution team, ideally within banking and financial services
Knowledge and understanding of the banking policies and procedures including RG271 legislation requirements and other relevant industry codes of practice will be highly beneficial
Excellent interpersonal skills, with the confidence to have difficult conversations as required
Strong verbal and written communication skills with an excellent customer service ethos
Analytical thinking and good judgement, with the ability to problem solve and make sound and reasoned decisions
The ability to build strong working relationships with people at all levels internally, as well as with external stakeholders
The ability to work to tight timelines and manage workflow with limited supervision
A high level of computer literacy, especially across the MS Office suite of products
FSRA Tier 2
What we offer
There's so much more to a career with Bendigo and Adelaide Bank than just banking.
Working with us opens the door to a whole lot more than a fee free account. Get real benefits, work life balance and flexibility.
A career with Bendigo and Adelaide Bank will see you become part of the team, your contribution will be valued, and you'll get all the assistance you need to reach your full potential.
Bring your brilliant mind and we'll help you take your learning to the next level with on-the-job training and external development opportunities - we want you to shine.
Be quick to apply Applications will be reviewed as they are
