Current jobs related to Improvements Lead, Customer Projects - Melbourne, Victoria - VOCUS

  • Continuous Improvement Lead

    6 days ago

    Melbourne, Victoria, Australia Cleanaway Full time

    About CleanawayCleanaway is the largest waste management company in Australia, providing sustainable waste management solutions to a range of customers.The OpportunityWe are seeking a Continuous Improvement Lead to join our Solids Waste Services team. As a key member of our improvement team, you will lead enterprise-wide improvement and strategic...

  • Continuous Improvement Lead

    20 hours ago

    Melbourne, Victoria, Australia Cleanaway Full time

    About CleanawayCleanaway is the largest waste management company in Australia, providing sustainable waste management solutions to a range of customers.The OpportunityWe are seeking a highly experienced leader to join our Solids Waste Services team as a Continuous Improvement Lead. In this dynamic role, you will lead both enterprise-wide improvement and...

  • Operations Manager

    2 weeks ago

    Melbourne, Victoria, Australia Lead Group Full time

    About the RoleLead Group is seeking an experienced Operations Manager to lead our manufacturing and procurement operations in a fast-paced workshop environment. As a key member of our team, you will be responsible for driving efficiency, improving current processes, and implementing new systems to enhance productivity and quality.Key...

  • Project Services Manager

    6 days ago

    Melbourne, Victoria, Australia Consolidated Power Projects Full time

    About the RoleWe are seeking a highly experienced Project Services Manager to join our team at Consolidated Power Projects. As a key member of our Project Management Office (PMO), you will play a critical role in driving project excellence and consistency across our business.With a strong background in project controls and services, you will be responsible...

  • Project Services Manager

    5 days ago

    Melbourne, Victoria, Australia Consolidated Power Projects Full time

    About the RoleWe are seeking a highly experienced Project Services Manager to join our team at Consolidated Power Projects. As a key member of our Project Management Office (PMO), you will play a critical role in driving project excellence and consistency across our business.With a strong background in project controls and services, you will be responsible...

  • Project Services Manager

    1 week ago

    Melbourne, Victoria, Australia Consolidated Power Projects Full time

    About the RoleWe are seeking a highly skilled and experienced Project Services Manager to join our team at Consolidated Power Projects. As a key member of our Project Management Office (PMO), you will play a critical role in driving project excellence and consistency across our business.Key ResponsibilitiesDevelop and implement project controls and services...

  • Business Performance Improvement Lead

    2 weeks ago

    Melbourne, Victoria, Australia Medibank Full time

    About MedibankAt Medibank, we're committed to making a positive impact on the lives of our customers and the broader community. Our vision is to be the most customer-centric health insurer in Australia, and we're working towards this goal by delivering innovative solutions and exceptional customer experiences.The OpportunityWe're seeking a highly skilled...

  • Project Services Manager

    2 weeks ago

    Melbourne, Victoria, Australia Consolidated Power Projects Full time

    About the RoleWe are seeking a highly experienced Project Services Manager to join our team at Consolidated Power Projects, a leading provider of high-voltage power solutions in the renewable energy sector.As a Project Services Manager, you will play a critical role in driving change and influencing our organization to achieve best practice in project...

  • Lead Process Improvement Consultant

    3 weeks ago

    Melbourne, Victoria, Australia Ambition Full time

    Position Overview:Join a dynamic consulting firm dedicated to enhancing operational efficiency for organizations in the non-profit sector. As a Senior Consultant, you will leverage your expertise in Lean Six Sigma methodologies to spearhead process enhancement projects that contribute positively to community-focused initiatives.Key Responsibilities:Lead...

  • Customer Engagement Associate

    2 weeks ago

    Melbourne, Victoria, Australia Customer Engagement Centre Full time

    About the RoleWe are seeking a highly skilled and motivated Customer Engagement Associate to join our Customer Engagement Centre team. As the first point of contact for our national business, you will play a critical role in supporting internal stakeholders across all business units and assisting with the customer journey.Key ResponsibilitiesProvide...

  • Project Services Manager

    2 weeks ago

    Melbourne, Victoria, Australia Consolidated Power Projects Full time

    About the RoleWe are seeking a highly skilled and experienced Project Services Manager to join our team at Consolidated Power Projects. As a key member of our Project Management Office (PMO), you will play a critical role in driving project excellence and consistency across our business.Key ResponsibilitiesDevelop and implement project controls and services...

  • Project Services Manager

    4 days ago

    Melbourne, Victoria, Australia Consolidated Power Projects Full time

    About the RoleWe are seeking a highly experienced Project Services Manager to join our team at Consolidated Power Projects. As a key member of our Project Management Office (PMO), you will play a critical role in driving project excellence and consistency across our business.With a strong background in design and construct environments, you will be...

  • Project Services Manager

    2 days ago

    Melbourne, Victoria, Australia Consolidated Power Projects Full time

    About the RoleWe are seeking a highly experienced Project Services Manager to join our team at Consolidated Power Projects. As a key member of our Project Management Office (PMO), you will play a critical role in driving consistency across our project controls, estimating, planning, and scheduling processes.With a strong background in design and construct...

  • Project Services Manager

    3 weeks ago

    Melbourne, Victoria, Australia Consolidated Power Projects Full time

    About the RoleWe are seeking a highly experienced Project Services Manager to join our team at Consolidated Power Projects, a leading provider of high-voltage power solutions in the renewable energy sector.As a Project Services Manager, you will play a critical role in driving change and influencing our organization to achieve best practice in project...

  • Project Manager

    3 weeks ago

    Melbourne, Victoria, Australia Touch Projects Full time

    About Touch ProjectsWe are a leading project management consultancy specializing in managing complex construction projects across various sectors, including infrastructure, transportation, and social housing. Our team of experts is dedicated to delivering projects on time, on budget, and with a high attention to quality and safety.The RoleWe are seeking a...

  • Customer Service Representative

    3 weeks ago

    Melbourne, Victoria, Australia Customer Engagement Centre Full time

    Job DescriptionJob Title: Customer Service RepresentativeJob Summary:We are seeking a highly skilled and customer-focused Customer Service Representative to join our Customer Engagement Centre team. As a key member of our team, you will be responsible for providing exceptional customer service and support to our internal stakeholders and customers.Key...

  • Customer Service Representative

    6 days ago

    Melbourne, Victoria, Australia Customer Engagement Centre Full time

    Customer Engagement Centre Job DescriptionAs the first point of contact for our national business, you will support internal stakeholders across all business units and assist with the customer journey, in line with Metricon Homes' mission and values.Key Responsibilities:Demonstrate a superior customer service capability - prioritising the customer experience...

  • Customer Service Representative

    2 weeks ago

    Melbourne, Victoria, Australia Customer Engagement Centre Full time

    Customer Engagement Centre Job OpportunityWe are seeking a highly skilled and customer-focused individual to join our Customer Engagement Centre team as a Call Centre Associate. As the first point of contact for our national business, you will play a critical role in supporting internal stakeholders and assisting with the customer journey.Key...

  • Customer Engagement Associate

    1 week ago

    Melbourne, Victoria, Australia Customer Engagement Centre Full time

    About the RoleWe are seeking a highly skilled and customer-focused individual to join our Customer Engagement Centre team as a Customer Engagement Associate. As the first point of contact for our national business, you will play a critical role in supporting internal stakeholders across all business units and assisting with the customer journey.Key...

  • Customer Engagement Associate

    2 weeks ago

    Melbourne, Victoria, Australia Customer Engagement Centre Full time

    About the RoleWe are seeking a highly skilled and customer-focused individual to join our Customer Engagement Centre team as a Customer Engagement Associate. In this role, you will be the first point of contact for our national business, providing exceptional customer service and support to internal stakeholders across all business units.Key...

Improvements Lead, Customer Projects

3 months ago

Melbourne, Victoria, Australia VOCUS Full time
Melbourne Based Hybrid Working

  • Amazing Team Culture
  • Growth Opportunity
We are a business who is crazy about customers.

We use disruptive thinking every day to ensure that we are capturing every opportunity to deliver the ultimate experience to our customers and people.

We empower our people to Do it. Own it. Love it and that's why they choose to work for us.


Here, it's never just a job - We care about what we do and the impact we have, and that's what connects us.


What's the opportunity?


To lead key Consumer and Business initiatives for the Chief Customer Office (CCO) group working collaboratively across the broader CCO team and the Retail Division.

To deliver this accountability the incumbent will need to:

  • Work with business owners and sponsors to develop initiative scope (e.g. opportunity / problem statement, areas of business impacted etc.);
  • Work with business owners, sponsors and members of the Technology & Delivery function to shape and design initiatives, including preparation of Business Case documentation (including milestones etc.);
  • Lead or be part of (e.g. as SME) cross functional teams including team members from the CCO, other Retail teams and other parts of the broader Vocus group to deliver initiatives;
  • For CCO specific initiatives act as the business / product owner for that initiative ensuring daytoday that delivery matches to the requirements of the business particularly delivering an improved customer experience (including lower effort for customers) and lower the cost base of the business. This includes working with the Change & Capability team to ensure successful delivery to our Manila teams;
  • Handoff of initiative in BAU to appropriate business owners;
  • Lead or participate in post implementation review of initiatives to determine success and lessons learned.

The primary outcomes expected of the role are:

  • Successful delivery of initiatives that impact the CCO team in line with initiative objectives;
  • Positive stakeholder feedback.

Duties & Responsibilities

  • Work with business owners and sponsors to develop the scope of initiatives
  • Work with business owners, sponsors and members of the Technology & Delivery function to shape and design initiatives
  • Lead or be part of (e.g. as SME) cross functional teams including team members from the CCO, other Retail teams and other parts of the broader Vocus group to deliver initiatives.
  • For CCO specific initiatives act as the business / product owner for that initiative ensuring daytoday that delivery matches to the requirements of the business particularly delivering an improved customer experience (including lower effort for customers) and lower the cost base of the business.
  • Lead or participate in post implementation review of initiatives to determine success and lessons learned.
  • Contribute to the engagement / wellness / success of the overall CCO team and the direction of the CCO team through active participation in the CCO Leadership Team.

Special Working Conditions

  • Role may be required to support critical incidents if they relate to Regulatory instruments
-
_Some interstate and international travel may be required_

What you need to bring to the table:

  • Demonstrated experience in the Telecommunications industry across core customer functions: Activations and Customer Service.
  • Demonstrated experience in leading / delivering large size projects that drive improvements in the customer experience, improve automation, and help reduce cost to serve.
  • Demonstrated experience in ownership of core business processes and driving improvement in those processes that delivers lower customer effort and improves automation hence reducing cost to serve.
  • Demonstrated understanding of customer experience, particularly mapping journeys and making changes to journeys that improve the customer experience.
  • Demonstrated experience partnering with technology teams to design, build and implement customer centric solutions that reduce effort for customers and deliver low cost outcomes.
  • Demonstrated experience working collaboratively with large teams across multiple parts of a business to drive change.
  • Experience working organisations that adopt Agile Delivery approaches.
  • Naturally inquisitive, and focused on understanding customer behaviours.
  • Ability to think outside of the 'box' and develop innovative solutions to customer / business opportunities.
  • Excellent analytical skills.
  • Outstanding communication and writing skills.
  • Demonstrated experience in influencing internal stakeholders to drive change.
  • Demonstrated experience in managing the impact of change both from an organisational and people perspective, including offshore environments.
  • Demonstrated experience leading virtual teams to drive cross company outcomes.
In return Vocus commit to a fast paced and fun workplace that is committed to career development opportunities within the company nationally and across