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Booking Officer
2 months ago
Key Responsibilities:
* Coordinate and communicate interpreter bookings for patients, families, and carers using online internal and external booking systems.
* Coordinate the team's administrative workflows to ensure optimal outcomes within prescribed timeframes.
* Collect and report on required data on a daily, weekly, and monthly basis, including key performance indicators and patient demographics.
* Support the effective functioning of the Interpreter Service by resolving service delivery issues.
* Lead the ongoing development, review, and maintenance of administrative processes and team communication mechanisms.
* Ensure a high level of customer service is maintained at all times by encouraging feedback and recording and processing complaints in a professional manner.
Requirements:
* Several years' experience in a similar role.
* Strong customer service experience working in a busy frontline customer service-based role.
* Experience in working within a culturally diverse health workforce or equivalent.
* Experience using computer applications, including but not limited to MS Office products and electronic medical record systems.
* Experience and proficiency in educating others about interpreter usage and issues related to cultural awareness.
What We Offer:
* Salary Packaging - Increase your take-home pay.
* Ability to join Fitness Passport - Your pass to an extensive choice of fitness facilities.
* Discounted on-site car parking.
Application Process:
To apply, you will need a resume and a tailored cover letter outlining your skills, experience, and suitability for the position in line with the requirements of the position description.
Contact:
To apply for this role, you will be redirected to the The Royal Children's Hospital job application system."
