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Client Services Officer

3 months ago

Frankston, Australia Frankston City Council Full time

Job no: 493009

Work type:
Part Time

Location:
Frankston

Categories:
Administrative


Frankston City Council is located on the eastern shores of Port Phillip Bay where the beach meets with the natural landscapes of the Mornington Peninsula.

We are a diverse community that provides a vibrant lifestyle along with a growing economic and arts sector.


Our leadership team is committed to building an engaged and collaborative culture where innovation and being future focused are the norm.

If you want to help shape the future of Frankston, now is the time to join our team

About the position


Council's Family Health Support Services Department is looking for a Client Services Officer who will be part of a team responsible for undertaking effective and efficient rostering and administration of In Home Services for eligible consumers.


The main responsibilities will include:

  • Timely preparation of rosters reflecting the assessed needs of clients in line with Commonwealth Home Support Programme (CHSP) and Home and Community Care Program for Younger People (HACC-PYP) Guidelines, OHS and Enterprise Agreement requirements;
  • Undertaking administrative duties in accordance with the Quality Assurance Standards and relevant department procedures to support optimal functioning of the service and use of resources; and
  • Providing consistent high levels of customer service, information and support to clients accessing In Home Services.
This is a part time role working 30 hours per week, over 4 days.

About you

  • A TAFE level or equivalent qualifications or significant experience in office administration;
  • Demonstrated experience in rostering using a Client Management System;
  • Demonstrated time management skills and ability to operate in a busy environment;
  • Demonstrated experience in customer service; and
  • An understanding of the Commonwealth Home Support Programme (CHSP) and Home and Community Care Program for Younger People (HACC-PYP) would be an advantage.

Benefits of working at Frankston City Council


Be part of a workplace that is looking to transform the way that we work and build on our values "Kinder, Fairer, Smarter".

As an employee, you will have access to benefits such as:

  • Flexible working hours;
  • Access to professional and career development opportunities;
  • Purchased leave;
  • Paid Parental leave;
  • Paid Christmas Shut Down Leave;
  • Free onsite parking (Civic Centre);
  • Employee assistance program; and
  • Salary sacrifice gym membership at Peninsula Aquatic Recreation Centre.

Culture at Frankston City Council


Frankston City Council respectfully acknowledges the traditional owners, the Bunurong people, as the custodians of the land on which we live and work and their Elders past and present.

Council has zero tolerance for child abuse.

Protecting children and preventing child abuse is embedded in the everyday thinking and practice of all Councillors, employees, contractors and volunteers.


We encourage you to talk to us about any adjustments or additional support you may require during the recruitment process, as well as how this role can be flexible for you_.

_

Pre-Employment Information


You will need to provide evidence of your right to work in Australia, certified copies of your qualifications, a current Driver Licence and Working with Children Check.

You must also be willing to provide a Pre-Employment Health Declaration and undertake a National Police Record Check.

Advertised: 22 Nov 2023 AUS Eastern Daylight Time

Applications close: 29 Nov 2023 AUS Eastern Daylight Time