Multi-property IT Manager

2 weeks ago

Surfers Paradise, Queensland, Australia Marriott International, Inc Full time

Job Number

Job Category Information Technology

Location JW Marriott Gold Coast Resort & Spa, 158 Ferny Avenue, Surfers Paradise, Queensland, Australia

Schedule Full-Time

Located Remotely? N

Relocation? N

Position Type Management

Multi-property IT Manager

About the Company

Marriott International portfolio of brands includes JW Marriott alongside 29 other Marriott brands. Marriott International is the world's leading global hospitality company, with more brands, more hotels and more opportunities for associates to grow and succeed.

JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. It's as simple as that. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy a true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can really pursue your passions in a luxury environment. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment.

About the role
In this leadership position, the Associate holds Accountability for the properties in scope.

Key focuses in this role are:
Lead and operate the iT discipline for properties and managed offices in scope. Manage a team of iT resources. Provide support to Operations leaders for Owner relations and negotiations on iT matters. Perform Business Council member role representing iT. Management Property Internet Support.

Work with ADiT on vendor management and product development for the assigned market. Accountable for day to day Hotel and Company Office iT operations.

Critical responsibilities:

  • Achieve balanced scorecard and annual goals as set.
  • Accountable for the overall IT operating health/targets of assigned Hotels and Company Owned and Managed Offices.
  • Accountable for keeping ADiT informed of iT technology environment, issues, initiatives and opportunities.
  • Accountable for Operational alignment with business partners and other local cluster teams to provide executive management support for iT operations at the designated locations.
  • Accountable for talent development and Engagement Score targets for cluster.
  • Accountable for the management of iT Cluster budget.
  • Responsible for the research of technology products inthe assigned cluster.
  • Accountable for the management of iT Cluster budget.
  • Previous experience in IT leadership roles multi property environment preferred
  • Possesses excellent communication skillet and able to effectively engage with all key stakeholders to drive business results
  • Strong technical knowledge and capable of managing multiple IT projects at a time
  • Well versed with IT security & audit controls/compliance
  • Lead, manage and continue to develop a team of IT resources to support the hotels participating in the cluster
  • Ensure processes and procedures align to Marriott IT standards when supporting hotels
  • Provide timely updates to hotel business leaders via proactive business presentations, month end reporting and face to face meetings

Solid knowledge of:

  • Server and Active Directory Architecture and Security implementation.
  • Windows Server Operating System and Active Directory.
  • Desktop Operating Systems and Desktop Management (GPO).
  • Approved mobile devices.
  • Current field technology architecture and future strategy.
  • A&C principles and related iT design standards.
  • Hotel and Regional/Area operations.
- iT organization and resources available.

  • LAN Networks.
- iT Vendor contracts including Property Internet.

  • Operational and technical experience with Hospitality Management Systems both back of the house and guest facing.
  • The different brands/management groups our Company manages and the different relationship of a Franchise Hotel.
  • Understanding of all of the Company's technical standards and MIPs.

The Benefits

Enjoy the benefits of:

  • Unlimited strategic development and career opportunities
  • Generous accommodation and food and beverage discounts including all properties within the Marriott International group
  • Recognition programs to keep you motivated
  • The best hotel training opportunities provided
  • Wellbeing and mindfulness programs to ensure you stay healthy
  • Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, peoplefirst culture. We are committed to nondiscrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._
Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels.

Marriott Hotels, Marriott International's flagsh

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