Assistant Director of Catering

2 weeks ago

Surfers Paradise, Queensland, Australia Marriott International, Inc Full time

Job Number

Job Category Event Management

Location JW Marriott Gold Coast Resort & Spa, 158 Ferny Avenue, Surfers Paradise, Queensland, Australia

Schedule Full-Time

Located Remotely? N

Relocation? N

Position Type Management

About the Company

Marriott International portfolio of brands includes JW Marriott alongside 29 other Marriott brands. Marriott International is the world's leading global hospitality company, with more brands, more hotels and more opportunities for associates to grow and succeed.

JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. It's as simple as that. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy a true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can really pursue your passions in a luxury environment. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment.

About the role


This position assists the Manager in the execution of meetings and events and driving the implementation of the brand service strategy and brand initiatives.

Works to meet customer needs at meetings and events and assists in growing event revenues. Handles issues and conflicts that may arise during meetings or events. Conducts daily walk-through of banquet floor to drive client satisfaction and maintain quality standards.

Critical responsibilities:

  • Improves planning and operations efficiencies for greater client and event outcomes relationships and collaboration
  • Improves team engagement and wellness
  • Improves quality and standards of service and property
  • Improves commercial outcomes for areas of responsibility.
  • Ensures cohesion with the objectives of the sales team, through supporting goals.

Assisting in Managing Meetings and Special Events Operations

  • Researches and analyzes new products, pricing and services of competition.
  • Reviews scheduled events and troubleshoot potential challenges/conflicts.
  • Assists in coordinating all groups that will impact property operations.
  • Assists in overseeing cleaning and maintenance of meeting space and corresponding heart of the house areas.
  • Assists in overseeing furniture and equipment maintenance and that inventory levels are kept in accordance to corporate guidelines.
  • Assists in the execution of brand service initiatives in event management areas.
  • Conducts daily walkthrough of banquet floor to drive client satisfaction and maintain quality standards.

Assisting in Budgets and Finances

  • Develops working relationships with outside vendors and establishes prices and service agreements to enhance the event experience and to increase additional revenue opportunities for the property.
  • Assists in creating the annual banquet budget.

Driving Exceptional Customer Service

  • Creates an atmosphere in all event management operations areas that meets or exceeds guest expectations.
  • Consult with customers in order to determine objectives and requirements for events such as meetings, conferences, and conventions.
  • 2 years experience in the event management, food and beverage, sales and marketing, or related professional area.
  • Ability to build strong relationships to engage and motivate the team
  • Ability to drive team engagement through development, motivation and direction
  • Ability to drive luxury levels of guest experience through identifying and resolving challenges.
  • Good understanding of business commercials.

The Benefits

Enjoy the benefits of:

  • Unlimited strategic development and career opportunities
  • Generous accommodation and food and beverage discounts including all properties within the Marriott International group
  • Recognition programs to keep you motivated
  • The best hotel training opportunities provided
  • Wellbeing and mindfulness programs to ensure you stay healthy
  • Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, peoplefirst culture. We are committed to nondiscrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._
Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels.

Marriott Hotels, Marriott International's flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate

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