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Customer Service Technical Specialist

4 months ago

Melbourne, Victoria, Australia Wolters Kluwer Full time

Job Summary:
Requires in-depth conceptual and practical technical knowledge of customer service with a focus on technology practices and systems. Works independently with mínimal guidance. Understands key business drivers and builds knowledge of the company, processes and customers.

Contributes to technology related activities of post-sale technical support services to customers, including installation, troubleshooting, problem resolution and maintenance of products and services.

Performs a range of technical assignments and solves moderately complex problems under guidance of established policies and procedures. Contributes to delivery of team goals through personal efforts or through influence over team members.

  • This position is hybrid if you are based in Syndey or Melbourne or remote in other parts of Australia._

Key Responsibilities:

  • Provide a high level of technical support and assistance for Wolters Kluwer customers and consultants using indepth knowledge of technical customer service
  • Solve complex technical problems; exercise judgment based on the analysis of multiple sources of information
  • Liaise with internal escalation, development and functional teams for issue resolution, explain difficult or sensitive information, work to build consensus

About You:

  • Bachelor's Degree or equivalent relevant experience5+ years' experience in a B2B technical customer service or implementation role
  • Indepth knowledge of, or experience with cloud computing platforms such as Azure, Google Cloud, and AWS
  • Indepth knowledge of database technologies such as Microsoft SQL Server or Oracle
Our Values


Wolters Kluwer continuously strives for an inclusive company culture in which we attract, develop, and retain high-performing, productive, engaged, and diverse talent to deliver on our strategy.

As a global company, having a diverse workforce from different backgrounds, nationalities, races, genders, gender identities, ages, sexual orientations, physical disabilities, religions, expertise, and talents is of the utmost importance.

We pride ourselves on our culture, which promotes inclusion, accessibility and flexible working arrangements.

You can learn more about what we do by visiting our website:

or click on this YouTube link:
Culture and Benefits

  • We care for our people and a part of that we offer:


Flexible Working Arrangement
  • promoting work life balance
  • Learning and Development opportunities
  • Access to health and wellness programs
  • Insurance Options
  • Parental leave benefits that exceed legislative requirements
  • The opportunity to work within a global organization with experienced leaders