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Technical Customer Service Representative
2 months ago
We are seeking an experienced tradesperson to join our team as a Technical Customer Service Representative. As a key member of our Technical Help Desk department, you will provide technical advice and support to customers, including plumbers, gas fitters, and installers.
Key Responsibilities:- Provide technical support and guidance on gas ducted heating systems and related equipment
- Liaise with internal stakeholders to provide product information and maintenance guides to customers
- Offer specialist technical help desk support for Gas Heating products and related systems
- Trade qualifications in plumbing and gasfitting
- Installation experience with gas ducted heating systems and related equipment
- Intermediate computer skills and Microsoft Office suite competency
- Excellent communication and customer service skills
In return for your expertise and dedication, we offer a competitive salary and excellent company benefits, including an onsite gym and generous product discounts.
Rinnai Australia is an Equal Opportunity Employer.