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Technical Customer Service Representative

2 months ago


Melbourne, Victoria, Australia Rinnai Australia Full time
Job Opportunity at Rinnai Australia

We are seeking an experienced tradesperson to join our team as a Technical Customer Service Representative. As a key member of our Technical Help Desk department, you will provide technical advice and support to customers, including plumbers, gas fitters, and installers.

Key Responsibilities:
  • Provide technical support and guidance on gas ducted heating systems and related equipment
  • Liaise with internal stakeholders to provide product information and maintenance guides to customers
  • Offer specialist technical help desk support for Gas Heating products and related systems
Requirements:
  • Trade qualifications in plumbing and gasfitting
  • Installation experience with gas ducted heating systems and related equipment
  • Intermediate computer skills and Microsoft Office suite competency
  • Excellent communication and customer service skills
What We Offer:

In return for your expertise and dedication, we offer a competitive salary and excellent company benefits, including an onsite gym and generous product discounts.

Rinnai Australia is an Equal Opportunity Employer.