Night Porter

2 weeks ago


Brisbane, Queensland, Australia Hilton Full time

What will I be doing?


As a Night Porter, you will serve as a key point of contact for Guests throughout their stay at the hotel, providing information about the hotel and the local vicinity.


  • Serve as a key point of contact for Guests and efficiently respond to Guest enquiries
  • Provide information, advice and booking services for a wide variety of Guest enquiries, including city tours, theatre tickets, restaurants, doctors, flight bookings, among others
  • Process and deliver messages for Guests
  • Deliver and safely storage Guest luggage
  • Stay current with all hotel services as well as daily VIP requests and special events
  • Ensure orderliness and safety guidelines around the lobby and front door areas
  • Provide support to Management as required, in cases of emergency
  • Project a professional manner with an emphasis on hospitality and Guest service
  • Maintain a clean, healthy, and safety working area
  • Act in accordance with policies and procedures when working with front of house equipment and property management systems

What are we looking for?
To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

  • Previous experience working within the hotel, leisure, and/or retail sector (desired)
  • Excellent personal presentation
  • Strong communication skills
  • Energetic and enthusiastic
  • Attentive to detail
  • Drivers Licence (essential)

What will it be like to work for Hilton?

  • Uniform is provided, including free laundering
  • Very generous discounted stays at over 7,000 Hilton hotels globally
  • Fabulous team culture
  • Learning and development & career opportunities globally
  • Be part of the top 10 Best-Eco Conscious Hilton in the World
  • Hilton has bene ranked in TOP 25 "Great Places to Work" globally in the last 6 years (and is the only hospitality company on the list )

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